X2Pro crashes when making aaf
- gillesemp
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- Jeremy Norwood
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8 years 6 months ago #3944
by Jeremy Norwood
Jeremy Norwood replied the topic: X2Pro crashes when making aaf
Good news there! Sorry i did not suggest or catch that sooner.
We are not sure what Apple has changed or updated in the last OS update, but we have seen if fix several different things that caused issues in older versions with X2Pro.
We are not sure what Apple has changed or updated in the last OS update, but we have seen if fix several different things that caused issues in older versions with X2Pro.
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8 years 6 months ago #3941
by Jeremy Norwood
Jeremy Norwood replied the topic: X2Pro crashes when making aaf
On a side note, would you be able to trey upgrading your OS X to the latest (El Capitan) and giving this another try?
I noticed in the crash report you are running 10.10.5, which is the latest Mavericks OS version, but not the latest OS X version overall.
Please advise.
I noticed in the crash report you are running 10.10.5, which is the latest Mavericks OS version, but not the latest OS X version overall.
Please advise.
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8 years 6 months ago #3940
by Jeremy Norwood
Jeremy Norwood replied the topic: X2Pro crashes when making aaf
I just received back word today that the developers can't determine the problem with just your XMl and console logs.
Would you be able to try a single file form your project and see if you get the same results?
Basically we are going to need to get a sample from you, and the least amount of files or media that we need the faster you would be able to get it to us.
Please let me know if you can run a test with the sequence and cut it down to as few a clips as possible and still get the error.
At that point, we would like to get the files from you if possible.
We have not seen this reported form any other user, especially using this new version of X2Pro.
Many thanks for your help.
Would you be able to try a single file form your project and see if you get the same results?
Basically we are going to need to get a sample from you, and the least amount of files or media that we need the faster you would be able to get it to us.
Please let me know if you can run a test with the sequence and cut it down to as few a clips as possible and still get the error.
At that point, we would like to get the files from you if possible.
We have not seen this reported form any other user, especially using this new version of X2Pro.
Many thanks for your help.
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8 years 6 months ago #3923
by Jeremy Norwood
Jeremy Norwood replied the topic: X2Pro crashes when making aaf
Would you please supply your FCPXML.
Also, would you please clear the console, attempt the conversion again and forward a copy of the console log with the details from the crash.
Many thanks
Also, would you please clear the console, attempt the conversion again and forward a copy of the console log with the details from the crash.
Many thanks
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8 years 6 months ago #3921
by gillesemp
gillesemp created the topic: X2Pro crashes when making aaf
Hello.
We have a weird issue. X2pro will crash every time we export an aaf with no trim (= entire sound clips in the aaf).
If we trim under 5s then it is ok to create the aaf. But on one file, X2pro wouldn't even succeed with the 5s trim.
Do you know what could be the issue here?
thanks
We have a weird issue. X2pro will crash every time we export an aaf with no trim (= entire sound clips in the aaf).
If we trim under 5s then it is ok to create the aaf. But on one file, X2pro wouldn't even succeed with the 5s trim.
Do you know what could be the issue here?
thanks
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