X2Pro 4.0.17 Update Stuck In a Crash Loop
- Graeme Robinson
- Visitor
7 years 2 weeks ago #5186
by Graeme Robinson
Graeme Robinson replied the topic: X2Pro 4.0.17 Update Stuck In a Crash Loop
This is very concerning, thanks for getting in touch. We are looking into it.
It runs on our current systems here, but we are getting hold of a clean OS X install to try it on that in case it's something to do with other software that we have installed on our systems.
Can you please:
It runs on our current systems here, but we are getting hold of a clean OS X install to try it on that in case it's something to do with other software that we have installed on our systems.
Can you please:
- Explain exactly when it crashes (e.g. on app launch, or when opening an fcpxml)
- Explain Exactly what happens when it crashes (e.g. app window disappears and a new window appears containing a crash report)
- If a crash report window appears, make sure you click the "Send to Apple" button, and tell us what time (and time zone) it crashed.
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- soundlabz
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7 years 2 weeks ago #5176
by soundlabz
soundlabz created the topic: X2Pro 4.0.17 Update Stuck In a Crash Loop
I updated to the latest version last evening and the app is caught in a crash loop and won't start or load. Issue is you can't revert back to working previous version in app stored. I have a MacBook Pro with Sierra.
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