other project same errors

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8 years 10 months ago #3267 by James Carrick
James Carrick replied the topic: other project same errors
Dear INI,

Regarding 5924,

After looking into this with Development and Product Management, we have the following statement.

There are limitations in what is possible to support in a conversion between an FCPX XML and a ProTools AAF. The most significant of these is retiming. AAF does not support the interchange of audio retiming, so instead of not supporting this, where possible we allow the transfer of the media, however it will play out without any timing effect applied to it in the AAF.
i.e. If you have a 10 second clip in the XML that has a 2x speed effect applied the clip will only play out for 5 seconds in the XML. On a transfer to AAF the start point for the clip will be the same in the XML and the clip will play for the correct duration of 5 seconds, but it will play at normal speed.

In the AAF we will have created the whole 10 second clip and will have produced a Warning in X2Pro advising that a retimed event has occurred a point X. The intention is that you can apply the retiming to the event in ProTools.
When retiming is applied to a compound clip in the XML currently we will error and consequently fail to create an AAF.
We have looked into various ways of coping with retiming in a compound clip and have been unfortunately unable to provide a solution that could work in all scenarios. As such the only way you can work with retiming in a compound clip is to mix-down any retimed compound clips before processing through X2Pro.

The current software when it errors will warn the operator of where it has failed in processing the XML and stop. This is not terribly helpful because generally you either have no retimed compound clips in a sequence or several. It can therefore be a painstaking process resubmitting the XML each time you have mixed down a retimed compound clip or finding them yourself in the XML.

We are therefore planning to ease this process by changing the way the X2Pro software works when processing an XML it is intended it will parse through the entire project and then produce a report not just listing the Warnings that it currently does and the first point where it would have failed but all points in the XML where it would have failed previously.

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8 years 10 months ago #3237 by James Carrick
James Carrick replied the topic: other project same errors
Dear INI,

Sorry to hear that, you can if you wish apply to the App store for a refund, however we would very much prefer to resolve the issues for you.

We currently have an outstanding ticket with yourself 5924, with an error extracting audio data (read X bytes of Y required), this would appear to be an issue with support for compound clips and retiming. The workaround until development can resolve is to mixdown these clips prior to export. We do not currently support retiming.

The issue you reported below appears to be related to the specific audio file C0111, the error appears to be generated after we have told the AAF the duration of the clip, but it is either too long or too short.

If you can supply the XML and the essence we will raise another ticket and look at for you.

Please advise.

Yours Sincerely

James.

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8 years 10 months ago #3234 by INI
INI created the topic: other project same errors
A month ago I bought the pro software because I had to send a very complex project to my audio suite for the final mix.
I coudn't send anything because many errors were generated during the conversion process.
The support team sent me An older version was sent to me by the support team but after ten days of tests I didn't solve the issues.
Now I have to send another project (more simple each episode is 3 minutes long) and the software gives me the same issues.
Just a conclusion...this software doesn't work, I'm very fed up with it.

Writing AAF file
Adding assets to AAF file
Adding asset [C0111] to AAF file
Creating asset [C0111] in AAF file
Failed to create audio asset [C0111]
Adding Audio Asset
Adding Audio Asset in AAFAssetWriter
Creating Default Tape Mob
Adding Timecode track to Tape
AAFRESULT_BAD_LENGTH

No AAF file has been generated.
X2Pro Audio Convert LE (Pro upgrade) 3.0.5

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