UPGRADE, X2PRO LE to X2PRO

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8 years 9 months ago #3329 by James Carrick
James Carrick replied the topic: UPGRADE, X2PRO LE to X2PRO
Hi Sighter,

The current version on the AppStore is 3.0.5 and you should be able to download this, once we have decided to release the next version, then you will be able to upgrade to that version for free.

Unfortunately as Jeremy has stated we cannot really help you with the ordering and purchasing as this is all handled by the AppStore, however our experience has been that they are helpful if you have an issue.

Yours Sincerely

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8 years 10 months ago - 8 years 10 months ago #3323 by sighter
sighter replied the topic: UPGRADE, X2PRO LE to X2PRO
Funny thing is that now Apple tells me you guy are updating the product... Are you?
I need to output monday, I am in contact with de developer AND the distributor...
The Apple Store, as in the picture attached is stating I can upgrade for $99.
I just want to upgrade and move on... :-)
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Last Edit: 8 years 10 months ago by sighter.

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  • Jeremy Norwood
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8 years 10 months ago #3322 by Jeremy Norwood
Jeremy Norwood replied the topic: UPGRADE, X2PRO LE to X2PRO
Because the purchases of X2Pro are made on the App store the upgrades and refunds are made through the app store.
If you contact Apple, they should be able to get you the refund for the LE version and then oyu be able to buy the Pro version.
Or they may be able to help resolve the problem with it not recognizing that you already purchased the LE and want to upgrade.

Either way at this point, it is going to be up to the App Store support.
Please let us know how you get on and many thanks.

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8 years 10 months ago #3319 by sighter
sighter replied the topic: UPGRADE, X2PRO LE to X2PRO
Thing is, I just want to recuperate my $70 from the first purchase...

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8 years 10 months ago #3318 by sighter
sighter replied the topic: UPGRADE, X2PRO LE to X2PRO
Sorry, exact same result

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  • Graeme Robinson
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8 years 10 months ago #3317 by Graeme Robinson
Graeme Robinson replied the topic: UPGRADE, X2PRO LE to X2PRO
Can you please try (in this order):
  1. Closing X2Pro
  2. Opening the app store app
  3. Signing out of the app store
  4. Signing back in to the app store
  5. Opening X2Pro
  6. Purchasing the Pro version

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8 years 10 months ago - 8 years 10 months ago #3316 by sighter
sighter replied the topic: UPGRADE, X2PRO LE to X2PRO
I go to X2PRO Preferences -> I press the button "Purchase Pro version" -> Apple ID & PW Prompt -> Apple ID & PW Prompt "A SECOND TIME" -> Message from X2PRO : - The Pro upgrade has failed to successfully complete -> From Apple Store: - This item is being modified. Please try again later
Last Edit: 8 years 10 months ago by sighter.

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8 years 10 months ago #3315 by Graeme Robinson
Graeme Robinson replied the topic: UPGRADE, X2PRO LE to X2PRO
What happens when you try to upgrade?

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8 years 10 months ago #3313 by sighter
sighter created the topic: UPGRADE, X2PRO LE to X2PRO
Hello there, I just purchased X2PRO LE and my mistake I need the handles..
So now I just need to upgrade to X2PRO but the software do not let me do the upgrade.
I've already paid for the LE version, I just want to pay the difference to go PRO...
The sound editors are waiting for me to export... Little pressure here...
I'm in the Canadian Apple Store...

- Thanx in advance

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