Error Opening Asset

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3 years 1 month ago #4147 by Jeremy Norwood
Jeremy Norwood replied the topic: Error Opening Asset
Are you still having issues or did this get resolved for you?

If not, we are still in need of the other "C0028" clip from you.

Please let us know.

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  • If you seeing the error message "not a WAV file or too many audio channels", please read this explanation .
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3 years 2 months ago #4017 by Jeremy Norwood
Jeremy Norwood replied the topic: Error Opening Asset
Sorry for the delay.
I am able to relink the file that you gave for the two audio only files, but the other instance of C0028 in your timeline is the other file.
I have confirmed this, because when I try to relink the other instance of C0028 with the clip you provided, it crashes my FCP X.

Would you be able to provide me the other file to test with, the one from the following location?
/G-DRIVE/Coffee - Main.fcpbundle/Misc Making Coffee/Original Media/C0028.mp4

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  • If you seeing the error message "not a WAV file or too many audio channels", please read this explanation .
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3 years 3 months ago #3994 by Jeremy Norwood
Jeremy Norwood replied the topic: Error Opening Asset
I just wanted to make sure you saw my email yesterday afternoon.

"The file C0028 seems to have been copied or imported into the project twice and so there are 2 files related to the clip named C0028 in your project one is named “C0028.mp4”, which is the one you gave me that we seem to have no problem with. The other file is named “C0028 (fcp1).mp4”.\; which seems to be the one we are getting the error on.

Would you be able to supply the file “C0028 (fcp1).mp4” to me.

The one you supplied to us was referenced at this folder location on your Mac.
/G-DRIVE/Coffee - Main.fcpbundle/Misc Making Coffee/Original Media/C0028.mp4

The one I need is referenced at:
/G-DRIVE/Coffee - Main.fcpbundle/3-17-16/Original Media/C0028 (fcp1).mp4

Please let me know if you have any questions."

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  • If you seeing the error message "not a WAV file or too many audio channels", please read this explanation .
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3 years 3 months ago #3979 by Jeremy Norwood
Jeremy Norwood replied the topic: Error Opening Asset
Ok, thank you for doing that.
That rules most everything out on your actual system, so we will need to get your file.

I will email you directly with the FTP information.

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  • If you are having trouble with X2Pro's "Media Locations" or the app sandbox, please read this explanation and guide for help.
  • If you seeing the error message "not a WAV file or too many audio channels", please read this explanation .
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3 years 3 months ago #3978 by wcs89
wcs89 replied the topic: Error Opening Asset
Changed the destination and that started to work. Now back to the original error:

Writing AAF file
Adding assets to AAF file
Adding essence for asset [C0028] to AAF file
Opening audio extractor for portion 0 of asset [C0028]
Failed to initialise audio extractor with default bit depth of 24
Error Setting up for audio extraction (The requested URL was not found on this server.)

Suggestion: Does this movie contain an unsupported audio format ?

No AAF file has been generated.
X2Pro Audio Convert 3.0.13

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3 years 3 months ago #3977 by wcs89
wcs89 replied the topic: Error Opening Asset
It is connected. No issues opening or putting files into/from this drive.

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3 years 3 months ago - 3 years 3 months ago #3976 by Jeremy Norwood
Jeremy Norwood replied the topic: Error Opening Asset
It looks like you are using the drive called "G-Drive" to output the AAF to, but that drive is no longer connected or mounted?
Please check that and try again.

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  • If you are having trouble with X2Pro's "Media Locations" or the app sandbox, please read this explanation and guide for help.
  • If you seeing the error message "not a WAV file or too many audio channels", please read this explanation .
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Last Edit: 3 years 3 months ago by Jeremy Norwood.

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3 years 3 months ago #3975 by wcs89
wcs89 replied the topic: Error Opening Asset
Upgraded. Got this error:

Failed to gain access to destination folder [/Volumes/G-DRIVE] : The file doesn’t exist.

No AAF file has been generated.
X2Pro Audio Convert 3.0.13

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3 years 3 months ago #3974 by wcs89
wcs89 replied the topic: Error Opening Asset
Yes. Will try now.

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3 years 3 months ago #3973 by Jeremy Norwood
Jeremy Norwood replied the topic: Error Opening Asset
Would you be able to upgrade to OS X 10.11.4 and try it again?

If that does not work then i will provide you with our FTP location to upload the files to.

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  • If you are having trouble with X2Pro's "Media Locations" or the app sandbox, please read this explanation and guide for help.
  • If you seeing the error message "not a WAV file or too many audio channels", please read this explanation .
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3 years 3 months ago - 3 years 3 months ago #3972 by wcs89
wcs89 replied the topic: Error Opening Asset
Tried your tip with media locations and it didn't work. The file is to big to attach. Also, in the preferences/media locations tab I've verified all media locations can be accessed for the XML in question.
Last Edit: 3 years 3 months ago by wcs89.

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3 years 3 months ago #3971 by wcs89
wcs89 replied the topic: Error Opening Asset
Mac OS X Yosemite. 10.10.5

All media is located on an external G Drive.

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3 years 3 months ago #3927 by Jeremy Norwood
Jeremy Norwood replied the topic: Error Opening Asset
Just wanted to check back with you and see if you had been able to try the options i had posed below.
Please let us know.

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  • Investigations into issues when converting a project will be faster if you attach your fcpxml file[
  • If you are having trouble with X2Pro's "Media Locations" or the app sandbox, please read this explanation and guide for help.
  • If you seeing the error message "not a WAV file or too many audio channels", please read this explanation .
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3 years 3 months ago - 3 years 3 months ago #3897 by Jeremy Norwood
Jeremy Norwood replied the topic: Error Opening Asset
Was the error in 3.0.13 from the same FCPXML in the original post?
Will you detail your Mac OS version and X2Pro Media Locations, please?

One thing we would like for you to try,is to remove all of the media locations in the X2Pro User Preferences. (If you have any)
If you do not have any,if you can add the root of the main system drive (normally called Macintosh HD and will show up in the Media Locations as a "/") and then try your conversion again.

If neither of those options work, we will need to get the MP4 file from you to take a look at in our lab.

Please advise how you get along.

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  • Investigations into issues when converting a project will be faster if you attach your fcpxml file[
  • If you are having trouble with X2Pro's "Media Locations" or the app sandbox, please read this explanation and guide for help.
  • If you seeing the error message "not a WAV file or too many audio channels", please read this explanation .
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Last Edit: 3 years 3 months ago by Jeremy Norwood.

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3 years 3 months ago #3896 by wcs89
wcs89 replied the topic: Error Opening Asset
Upgraded to Ver. 3.0.13 and got the following:

Writing AAF file
Adding assets to AAF file
Adding essence for asset [C0028] to AAF file
Opening audio extractor for portion 0 of asset [C0028]
Failed to initialise audio extractor with default bit depth of 24
Error Setting up for audio extraction (The requested URL was not found on this server.)

Suggestion: Does this movie contain an unsupported audio format ?

No AAF file has been generated.
X2Pro Audio Convert 3.0.13

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