X2Pro keeps crashing on export
- Jeremy Norwood
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- Jeremy Norwood
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8 years 5 months ago #4177
by Jeremy Norwood
Jeremy Norwood replied the topic: X2Pro keeps crashing on export
We are not able to reproduce this problem. However, the console log shows that X2Pro crashed at the same time that there was a failure to make an XPC connection. X2Pro only makes an XPC connection when we are processing MXF media.
In order for us to reproduce this in our lab, would you be able to supply us the 4 clips used in this project?
In order for us to reproduce this in our lab, would you be able to supply us the 4 clips used in this project?
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- randylarcombe
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- randylarcombe
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- randylarcombe
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8 years 5 months ago #4154
by randylarcombe
randylarcombe replied the topic: X2Pro keeps crashing on export
How do I send the console report? I can't add it as an attachment. Cut and paste into the message?? I have 64 gig of RAM. I am running 3.5 GHz 6-Core Intel Xeon E5. Cheers Randy
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- Jeremy Norwood
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8 years 5 months ago #4135
by Jeremy Norwood
Jeremy Norwood replied the topic: X2Pro keeps crashing on export
I tried on my system and don't get a crash, so we will need some info from your system.
Would you please open the Console.
Clear the window, then try the conversion again in X2Pro.
If the app still crashes, please provide us the contents from the console window.
Also, would you be able to let us know the amount of Memory your system has?
Would you please open the Console.
Clear the window, then try the conversion again in X2Pro.
If the app still crashes, please provide us the contents from the console window.
Also, would you be able to let us know the amount of Memory your system has?
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- randylarcombe
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- Jeremy Norwood
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- randylarcombe
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8 years 5 months ago #4127
by randylarcombe
randylarcombe created the topic: X2Pro keeps crashing on export
Hi, I have been trying to export from this XML but X2Pro keeps crashing. Can you shed some light. Obviously I am at the export stage of this project so it's quite urgent. Cheers Randy
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