X2Pro keeps crashing on export

  • Jeremy Norwood
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8 years 4 months ago #4193 by Jeremy Norwood
Jeremy Norwood replied the topic: X2Pro keeps crashing on export
just wanted to check back in and see if we would be able to get the files from you for our developers to try to reproduce things.

Please let me know.

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8 years 5 months ago #4177 by Jeremy Norwood
Jeremy Norwood replied the topic: X2Pro keeps crashing on export
We are not able to reproduce this problem. However, the console log shows that X2Pro crashed at the same time that there was a failure to make an XPC connection. X2Pro only makes an XPC connection when we are processing MXF media.

In order for us to reproduce this in our lab, would you be able to supply us the 4 clips used in this project?

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8 years 5 months ago #4174 by James Carrick
James Carrick replied the topic: X2Pro keeps crashing on export
Hi Randy,

Its still being investigated (ticket 6428), To confirm it is only that one specific XML that caused the issue ?

Many thanks.

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8 years 5 months ago #4168 by randylarcombe
randylarcombe replied the topic: X2Pro keeps crashing on export
Hi, has there been any more investigation into this issue? Thanks.

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8 years 5 months ago #4155 by randylarcombe
randylarcombe replied the topic: X2Pro keeps crashing on export
Here is Log report copied into word doc.
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8 years 5 months ago #4154 by randylarcombe
randylarcombe replied the topic: X2Pro keeps crashing on export
How do I send the console report? I can't add it as an attachment. Cut and paste into the message?? I have 64 gig of RAM. I am running 3.5 GHz 6-Core Intel Xeon E5. Cheers Randy

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8 years 5 months ago #4135 by Jeremy Norwood
Jeremy Norwood replied the topic: X2Pro keeps crashing on export
I tried on my system and don't get a crash, so we will need some info from your system.
Would you please open the Console.
Clear the window, then try the conversion again in X2Pro.
If the app still crashes, please provide us the contents from the console window.

Also, would you be able to let us know the amount of Memory your system has?

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8 years 5 months ago #4132 by randylarcombe
randylarcombe replied the topic: X2Pro keeps crashing on export
3.0.13

and

10.10.5

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8 years 5 months ago #4129 by Jeremy Norwood
Jeremy Norwood replied the topic: X2Pro keeps crashing on export
Please let us know what version of X2Pro and OS X that you are using.

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8 years 5 months ago #4127 by randylarcombe
randylarcombe created the topic: X2Pro keeps crashing on export
Hi, I have been trying to export from this XML but X2Pro keeps crashing. Can you shed some light. Obviously I am at the export stage of this project so it's quite urgent. Cheers Randy
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