Unable to parse FCP XML file

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2 years 8 months ago #4281 by James Carrick
James Carrick replied the topic: Unable to parse FCP XML file
Dear Curtisl,

I am sorry you feel that way, we do try our best on this forum. However fundamentally if you purchased the app from Apple, they will HAVE a record and they will be able to provide you with an update.

Yours sincerely

James.
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2 years 8 months ago #4280 by Graeme Robinson
Graeme Robinson replied the topic: Unable to parse FCP XML file
I'm locking this thread because it has become unproductive
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2 years 8 months ago #4279 by curtisl
curtisl replied the topic: Unable to parse FCP XML file
Like I said very unprofessional. Good luck with your product going forward as you alienate users.
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2 years 8 months ago #4278 by Graeme Robinson
Graeme Robinson replied the topic: Unable to parse FCP XML file
All X2Pro genuine copies of X2Pro and all updates are distributed through the Mac App Store. The Mac App Store is run by Apple (if you buy X2Pro, you are buying it from Apple, not from us directly), so if there are problems downloading the updates, we can't possibly help even if we wanted to, because it's not our system dealing with the purchase, or providing the download.

Apple is normally very helpful if there are app store issues, so I suggest you contact them directly.
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2 years 8 months ago #4277 by curtisl
curtisl replied the topic: Unable to parse FCP XML file
It's unfortunate that a professional like this offers no solutions other than to pass off the problem to another vendor. I take that back, X2Pro is not a professional app.
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2 years 8 months ago #4276 by Graeme Robinson
Graeme Robinson replied the topic: Unable to parse FCP XML file
Sorry; I see in your first post that you are using OS X Mavericks.

If you are not able to update the app from the App Store, that indicates that either
  • You're either signed in to the App Store with a different Apple ID to the one that was used to purchase it
  • The App Store thinks you haven't purchased it.

We can't help you with App Store problems. You will have to contact Apple for help with that.
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2 years 8 months ago #4273 by Graeme Robinson
Graeme Robinson replied the topic: Unable to parse FCP XML file
What version of OS X are you on?
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2 years 8 months ago #4272 by curtisl
curtisl replied the topic: Unable to parse FCP XML file
I tried to download a new version but in my purchased apps in the App Store application I have X2pro listed with the "Downloaded" button grayed out, My current version of X2pro is 2.1.9
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2 years 8 months ago #4271 by Jeremy Norwood
Jeremy Norwood replied the topic: Unable to parse FCP XML file
The most recent version of X2Pro is on the App store, where you should have purchased and downloaded the app from initially.
If you will check back on the app store, you should be able to upgrade your app from there.

Try that and let us know how it goes.

  • Please read the forum rules before making a new post.
  • Copy and paste the text from any error message. Please don't post screen grabs of X2Pro error messages.
  • Investigations into issues when converting a project will be faster if you attach your fcpxml file[
  • If you are having trouble with X2Pro's "Media Locations" or the app sandbox, please read this explanation and guide for help.
  • If you seeing the error message "not a WAV file or too many audio channels", please read this explanation .
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2 years 8 months ago #4270 by curtisl
curtisl replied the topic: Unable to parse FCP XML file
Is there a link to upgrade or do I have to buy another version?
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2 years 8 months ago #4268 by Graeme Robinson
Graeme Robinson replied the topic: Unable to parse FCP XML file
It looks like you are using an old version of X2Pro that can't cope with this newer version of fcpxml. You can download the latest version of X2Pro from the app store , and it should be able to convert your project.
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2 years 8 months ago #4261 by curtisl
curtisl replied the topic: Unable to parse FCP XML file
File attached
Attachments:
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2 years 8 months ago #4259 by Graeme Robinson
Graeme Robinson replied the topic: Unable to parse FCP XML file
Please attach your fcpxml
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2 years 8 months ago - 2 years 8 months ago #4257 by curtisl
curtisl created the topic: Unable to parse FCP XML file
Since upgrading to FCPX 10.1.4 I have been been getting the following error message:

Unable to parse FCP XML file to obtain project information
Suggestions:
- Ensure that the file is not locked by another application and is readable;
- Ensure that this is a valid FCP XML file from a released version of FCP X;
- Ensure that this is the export of a Project, not of an Event;
- Ensure that this is not an empty project (or that all audio is disabled);



No problems with FCPX 10.0.9. I'm using Mavericks so I can't upgrade beyond 10.1.4 Any suggestions for a fix beyond going back to 10.0.9
Last Edit: 2 years 8 months ago by curtisl. Reason: typo
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