X2Pro quit unexpectedly
- James Carrick
- Offline
- Moderator
- Posts: 798
- Thank you received: 35
Unfortunately we are unable to determine from the crash dump why it is crashing, have popped you a mail, so we are down to the following actions:
1, Uninstall and then re-install the app.
2, See if the OS can be upgraded.
3, If the above has failed, would you be able to supply the project and all its media so we can attempt to reproduce the failure here.
Yours Sincerely
James.
Please Log in or Create an account to join the conversation.
- reddog_85
- Topic Author
- Visitor
Here is the file requested.
Thank you!!!
Please Log in or Create an account to join the conversation.
- James Carrick
- Offline
- Moderator
- Posts: 798
- Thank you received: 35
If you open Finder, and then Go, but hold down the alt key, you should see an extra option called Library, and the file should be able to be seen from here in.
Logs/DiagnosticReports/X2Pro Audio Convert_2016-10-07-123717_Razvans-MacBook-Pro-2.crash
Yours Sincerely
James.
Please Log in or Create an account to join the conversation.
- reddog_85
- Topic Author
- Visitor
It seems that there is no: X2Pro Audio Convert_2016-10-07-123717_Razvans-MacBook-Pro-2.crash
in the DiagnosticReports
Plus, I don't know if it matters, The Library is not in my Users folder, it;s in the Machintosh HD main folders.
Thank you!
Please Log in or Create an account to join the conversation.
- James Carrick
- Offline
- Moderator
- Posts: 798
- Thank you received: 35
Many thanks, can you have a look on your system for the following and either upload to our ftp (mailed the details earlier) or if small enough you can attach to a forum post here.
/Users/razvan_barseti/Library/Logs/DiagnosticReports/X2Pro Audio Convert_2016-10-07-123717_Razvans-MacBook-Pro-2.crash
Yours Sincerely
Please Log in or Create an account to join the conversation.
- reddog_85
- Topic Author
- Visitor
I've attached you the log console file.
Thank you for your help!
Please Log in or Create an account to join the conversation.
- James Carrick
- Offline
- Moderator
- Posts: 798
- Thank you received: 35
Will forward you details of an ftp site if you can add 6691 to the name of the log (so we know which ticket it is for) we will investigate.
Yours Sincerely
James
Please Log in or Create an account to join the conversation.
- Forum
- Offline
- Administrator
X2Pro Support
Please Log in or Create an account to join the conversation.
- reddog_85
- Topic Author
- Visitor
The console exports with the extension: log . It seems that it doesn't want to upload cause it doesn't have the requested extensions.
I can't export differently or maybe I don't know how.
Thank you for your help!
Please Log in or Create an account to join the conversation.
- Jeremy Norwood
- Visitor
Would you be able to provide any details of any user preferences or settings that you are suing for the conversion.
Also, we will need the console of the conversion error and crash.
The best method is to open the console, clear the console window, and then open X2Pro and try the conversion.
After the conversion has failed again, save the console log out to a file and send that file to us.
We appreciate your assistance and communication with us.
Please Log in or Create an account to join the conversation.
- reddog_85
- Topic Author
- Visitor
I'm using a OS X Yosemite, version 10.10.5. I've attached you the xml and a screen shot with the error.
Thank you very much for your help!
Please Log in or Create an account to join the conversation.
- James Carrick
- Offline
- Moderator
- Posts: 798
- Thank you received: 35
Can you provide details of the OS you are using, if possible the fcp xml and a copy of the console log or error code you receive, when you attempt the aaf creation.
Many thanks
Please Log in or Create an account to join the conversation.
- reddog_85
- Topic Author
- Visitor
When I export an AAF it always quits unexpectedly. It works a bit then quits
I just bought the X2PRO and it always shows this error overtime I try to export.
Thank you!
Please Log in or Create an account to join the conversation.