X2Pro quit unexpectedly

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2 years 3 months ago #5321 by James Carrick
James Carrick replied the topic: X2Pro quit unexpectedly
Dear Elena,

Further to the mail we just sent, we have just provided a modified FCPXML as the clip in question that was causing the problem is referenced in the XML as having audio, but the actual essence itself had only a video component.

Yours sincerely

James

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2 years 3 months ago #5266 by James Carrick
James Carrick replied the topic: X2Pro quit unexpectedly
Dear Golovachova,

Will forward you details of how to download a version that should resolve this issue.

Yours sincerely

James

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2 years 4 months ago #5253 by Graeme Robinson
Graeme Robinson replied the topic: X2Pro quit unexpectedly
Ok, thank you. We will look into this. It is ticket number 7157 on our system.

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2 years 4 months ago #5252 by Golovachova
Golovachova replied the topic: X2Pro quit unexpectedly
It crashes on the half way to create aaf.

Yes, I have sent a report, it was yesterday, 18th.

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2 years 4 months ago #5251 by Graeme Robinson
Graeme Robinson replied the topic: X2Pro quit unexpectedly
Golovachova,

At what point does the app crash? Is it as soon as you select the fcpxml, or immidiately after you hit the start button, or a few seconds into the AAF creation?

Did you hit the "Report to Apple" button when it crashed, and if so on what date was that? 18th April?

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2 years 4 months ago - 2 years 4 months ago #5246 by Golovachova
Golovachova replied the topic: X2Pro quit unexpectedly
Hello Graeme. The solution doesn't work in my case.
Is there any other way to fix the problem?
Here is my fcpxml.

File Attachment:

File Name: Assembly9.fcpxml
File Size:1,447 KB
Attachments:
Last Edit: 2 years 4 months ago by Golovachova.

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2 years 5 months ago #5048 by Graeme Robinson
Graeme Robinson replied the topic: X2Pro quit unexpectedly
Please try the solution mentioned in this post and let me know whether that enables you to work around the problem:
forum.marquisbroadcast.com/12-x2pro-professional/1390-invalid-track-layout-for-asset.html

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2 years 5 months ago #5047 by Kuoriainen
Kuoriainen replied the topic: X2Pro quit unexpectedly
Hi Graeme! I'm having the same problem. Can you please help me. Find the fcpxml attached.
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2 years 6 months ago #4956 by Graeme Robinson
Graeme Robinson replied the topic: X2Pro crashes unexpectedly on importing XML
Please attach your fcpxml so that I can check whether this tool will help you.

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2 years 6 months ago #4948 by pearl1234
pearl1234 replied the topic: X2Pro crashes unexpectedly on importing XML
Can you p[ease send me details about this tool? I'm having the same problem. . .

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2 years 6 months ago #4939 by Graeme Robinson
Graeme Robinson replied the topic: X2Pro crashes unexpectedly on importing XML
fcpxmls attached. I will email you details about the tool
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2 years 6 months ago #4936 by davarthar
davarthar replied the topic: X2Pro crashes unexpectedly on importing XML
Hi Graeme,

thanks for the offer to tell me where I can get the tool myself. I would like to have some independence with using X2Pro so although I am not very experienced with using Terminal I am willing to try this so long as it doesn't cost me anything more.

However I first have a couple of XML's which is would be great if you could help me "fix" . I have attached them and the crash report to this message.

One question though. In what sense do you mean the XML's exported from final cut are "invalid"? When I import them back in they work fine.

Also, as you said, this shouldn't cause X2Pro to crash... is this something that the development team are working on? will there be an update of the software with this bug fixed? If so ... any idea when that may be released?

Thanks for you help.

David
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2 years 6 months ago #4924 by Graeme Robinson
Graeme Robinson replied the topic: X2Pro crashes unexpectedly on importing XML
David,

We believe that the fcpxmls that Final Cut X is generating in your case are not valid, but obviously this should not cause X2Pro to crash.

We have a tool that can "fix" these fcpxmls to make them valid, which works in most situations. I am happy to run your fcpxmls through this tool when you need. If you are happy using the terminal and you would like to try using it yourself, I am also happy to tell you where you can get the tool for yourself.

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2 years 6 months ago #4920 by davarthar
davarthar replied the topic: X2Pro crashes unexpectedly on importing XML
Graeme,

Thanks very much for sorting out these files. I've just successfully converted the xml's to aaf's ready to send of to the mixing house.
I will have a few more of these coming up soon. I guess I'll need you to help me out with each one. Or is there something in Final Cut X which is causing trouble.

Thanks again,
David

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2 years 6 months ago #4918 by Graeme Robinson
Graeme Robinson replied the topic: X2Pro crashes unexpectedly on importing XML
David,

Can you please try converting the attached fcpxmls? They are copies of the ones you provided, but I've modified them slightly to enable X2Pro to process them. You may have to enable the "Discard transitions" preference in order to get them to convert due to a different bug that we are also in the process of fixing.
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