AAF produces error upon opening, show stopper
- James Carrick
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- MaartenEC
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6 years 5 months ago #6444
by MaartenEC
MaartenEC replied the topic: AAF produces error upon opening, show stopper
I've encountered this problem too. If I export an AAF with some subroles muted in the FCP X inspector, protools errors. If I don't mute them, it'll import fine in protools. We work with sources containing up to 16 audio channels, so a fix is really needed. Any updates? We're on FCP 10.4 and 4.2.2 of X2pro.
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- Graeme Robinson
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7 years 9 months ago #4966
by Graeme Robinson
Graeme Robinson replied the topic: AAF produces error upon opening, show stopper
If you want, you can tell them that they can contact This email address is being protected from spambots. You need JavaScript enabled to view it. to talk about it with us. Our case number is TS6971
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- yogi
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7 years 9 months ago #4965
by yogi
yogi replied the topic: AAF produces error upon opening, show stopper
Okey. I have case open with Avid with a case id 03139575 but nothing fruitful hasn't come out of that yet. Last response was that they were not seeing any problem with 12.7.0 non-HD but every system (3 or 4) I've tried does error out on the filtered subroles.
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- Graeme Robinson
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7 years 9 months ago #4953
by Graeme Robinson
Graeme Robinson replied the topic: AAF produces error upon opening, show stopper
I got hold of Pro Tools 12.7 last week and was able to see the same problem that you were seeing. We are now trying to find out what is going wrong.
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- Graeme Robinson
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7 years 9 months ago #4940
by Graeme Robinson
Graeme Robinson replied the topic: AAF produces error upon opening, show stopper
Ok, let us know when you hear something back from them. As soon as we can reproduce it, we will try to open a ticket with Avid also (perhaps unless you have already heard back from them by then)
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7 years 9 months ago #4937
by Graeme Robinson
Graeme Robinson replied the topic: AAF produces error upon opening, show stopper
Thank you for the video showing the error. That is interesting to see, and it does make it clearer.
Have you contacted Avid about the problem? It would be interesting to hear what they say is causing the problem.
Have you contacted Avid about the problem? It would be interesting to hear what they say is causing the problem.
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- Graeme Robinson
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7 years 9 months ago #4935
by Graeme Robinson
Graeme Robinson replied the topic: AAF produces error upon opening, show stopper
That is interesting. I don't have access to the hardware required to run Pro Tools HD, and I the newest version of Pro Tools that I have at the moment is 12.2.1
I will try to get a newer version of Pro Tools
I will try to get a newer version of Pro Tools
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- yogi
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7 years 9 months ago #4934
by yogi
yogi replied the topic: AAF produces error upon opening, show stopper
Some more info. I downgraded my testing Pro Tools to version 12.4 (non HD) and that version will open both AAF without errors, so the error causing behaviour comes with Pro Tools 12.7 (possibly with 12.5, haven't had a chance to try that). However, on HD Pro Tools, the error was present on 11.x system.
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7 years 9 months ago - 7 years 9 months ago #4933
by yogi
yogi replied the topic: AAF produces error upon opening, show stopper
Well this gets interesting. As I said on the original message, we tried this on the audio post facilities last week with their Pro Tools HD system and those imports ended up with the error. I did install Pro Tools now on my laptop and tried to open the exact same AAF's I sent to you and I did end up with the error. I did screen capture video of the process which you can download here -->
ts2017.s3.amazonaws.com/x2pro/X2Pro_AAF_problem_screen_rec.mov
Any thoughts?
Any thoughts?
Last Edit: 7 years 9 months ago by yogi.
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7 years 9 months ago #4932
by Graeme Robinson
Graeme Robinson replied the topic: AAF produces error upon opening, show stopper
Thank you for providing those files. I was able to open the "produces error" aaf in Pro Tools 12.2.1 with no problem (see attached screen grab).
Can you please try opening it in Pro Tools on another system?
Can you please try opening it in Pro Tools on another system?
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