X2Pro quit unexpectedly
- James Carrick
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Have you been able to reproduce the failure with the latest version of X2Pro ? The reason I ask is that we have looked at and resolved several issues that were caught in crash reports sent to Apple but as they are anonymous we don't know whether we have resolved your issue.
Yours sincerely
James
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- Graeme Robinson
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If you would like a refund, you should contact Apple because that is who you bought it from.
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- kartikye20
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- Graeme Robinson
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Were you able to try cutting your project into two halves and converting those to find out what half contained the thing that causes X2Pro to crash? It would be really helpful if you could isolate a small section that causes X2Pro to crash then send us that fcpxml. and the associated media file or files so that we can reproduce it on our systems here.
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- Graeme Robinson
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If you can do that a few times, it should make it easier to isolate the problem, and you may at least have something that you can open in Pro Tools, even if it isn't the whole project.
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- kartikye20
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- kartikye20
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- Graeme Robinson
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Thank you for submitting that report. I have forwarded details of it to the development team.
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- kartikye20
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Date/Time: 2017-03-09 07:34:48.746 -0800
OS Version: Mac OS X 10.11.3 (15D21)
Report Version: 11
Anonymous UUID: B0B4DA8C-7401-4466-48B5-6CDE291B9C25
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- kartikye20
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- Graeme Robinson
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When you have done this, please tell us what time you made it crash, and what time you pressed the button so that we can know that we are definitely looking at the right crash report.
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- Graeme Robinson
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- kartikye20
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- Graeme Robinson
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- kartikye20
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Crashed Thread: 5 Dispatch queue: MultiThreaded Task Queue
Please help me out. I have a deadline that I have to deliver it today.
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