X2 PRO "X2Pro is damaged..."

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2 years 1 week ago #5227 by Graeme Robinson
Graeme Robinson replied the topic: X2 PRO "X2Pro is damaged..."
The upgrade is an "In-App Purchase", so you have to upgrade inside the X2Pro App, not in the App store.

There should be an upgrade button in the X2Pro preferences. See attached picture.
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2 years 1 week ago #5226 by Reddmadder
Reddmadder replied the topic: X2 PRO "X2Pro is damaged..."
No,I'm looking on the apps store

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2 years 1 week ago #5225 by Graeme Robinson
Graeme Robinson replied the topic: X2 PRO "X2Pro is damaged..."
What happens when you try to upgrade. Are you clicking the button in the X2Pro preferences window to do the upgrade?

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2 years 1 week ago #5221 by Reddmadder
Reddmadder replied the topic: X2 PRO "X2Pro is damaged..."
Got it..Thanks...works now.
I also did an update.
BTW,I've tried to upgrade to the pro version but clicking on X2ProLe upgrade to $59.99 doesn't respond.
Thanks Again,
Joe

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2 years 1 week ago #5217 by Graeme Robinson
Graeme Robinson replied the topic: X2 PRO "X2Pro is damaged..."
Reddmadder,

I don't know what you were doing with the keychain, perhaps you double clicked the cer file instead of following the instructions below?

The blinking that you describe will be fixed if you put that cer file in the right location.

To clarify; Step 2 below doesn't mean launch the X2Pro app, it means locate in in finder (inside the Applications folder) then ctrl+click (or right-click it if you have that enabled) and select "Show Package Contents". This should show you the contents of the app in finder. It will not launch the app. You can then continue from step 4 onwards.

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2 years 1 week ago #5214 by Reddmadder
Reddmadder replied the topic: X2 PRO "X2Pro is damaged..."
Well I added to my woes here...clicked ok and now I need to log in to the app and it doesn't open,and starts blinking as well as making my browser blink and all the pull downs,making it impossible to do anything but shut down...after reboot it's closed and my imac functions normally.
I deleted the app and did a reinstall...same blinking occurs.
So apparently I messed up something in the keychain access.

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2 years 1 week ago #5213 by Reddmadder
Reddmadder replied the topic: X2 PRO "X2Pro is damaged..."
P.S.
I downloaded the Cer. file but am unable to open X2 to allow me to see "Show package Package"

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2 years 1 week ago #5212 by Reddmadder
Reddmadder replied the topic: X2 PRO "X2Pro is damaged..."
Hi,
I have the same X2Pro Damaged ...how do I do a complete uninstall?
Thanks,
Joe
My sound editor is having problems with the file I made for him a few days ago so I need to fix this asap.

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2 years 1 week ago #5207 by bojoey
bojoey replied the topic: X2 PRO "X2Pro is damaged..."
Well, that was the magic! Thank you!

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2 years 1 week ago #5202 by Graeme Robinson
Graeme Robinson replied the topic: X2 PRO "X2Pro is damaged..."
We're sorry that this happened, but we think we have a solution that will keep you going until we can get a fixed version up in the app store.

Please try the following:
  1. Unzip the attached file to get a .cer file
  2. Secondary click on the X2ProLE app (right-click or ctrl+click)
  3. Select 'Show Package Contents'
  4. Go into the 'Contents' folder
  5. Drag the cer file into the 'Resources' folder
  6. Open X2Pro
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2 years 1 week ago #5198 by bojoey
bojoey replied the topic: X2 PRO "X2Pro is damaged..."
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2 years 1 week ago #5197 by bojoey
bojoey replied the topic: X2 PRO "X2Pro is damaged..."
it reports it, and then gives a "quit" button.

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2 years 1 week ago #5196 by bojoey
bojoey replied the topic: X2 PRO "X2Pro is damaged..."
It doesn't "crash" it reports that it is "damaged" upon every boot on every computer we have.

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2 years 1 week ago #5185 by Graeme Robinson
Graeme Robinson replied the topic: X2 PRO "X2Pro is damaged..."
Can you please:
  1. Explain exactly when it crashes (e.g. on app launch, or when opening an fcpxml)
  2. Explain Exactly what happens when it crashes (e.g. app window disappears and a new window appears containing a crash report)
  3. If a crash report window appears, make sure you click the "Send to Apple" button, and tell us what time (and time zone) it crashed.

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2 years 1 week ago #5184 by Graeme Robinson
Graeme Robinson replied the topic: X2 PRO "X2Pro is damaged..."
This is very concerning, thanks for getting in touch. We are looking into it.

It runs on our current systems here, but we are getting hold of a clean OS X install to try it on that in case it's something to do with other software that we have installed on our systems.

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