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3 months 3 weeks ago #6356 by Daniel Beasley
Daniel Beasley replied the topic: errors
Would you be able to send us your xml to try and see what is going on?

It is also probably worth checking that the asset in question [AA039201] does fully play correctly and is definitely 635,244 bytes in size.

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3 months 3 weeks ago #6355 by FilmMcQueen
FilmMcQueen created the topic: errors
How do I fix this? I understand it was a bug in the system, but I need AAFs ASAP. One person said you sent a beta copy that had the fixes. Someone else said they downgraded to a older version, but I'm not sure how I do that.

Help!!!

Writing AAF file
Adding assets to AAF file
Adding essence for asset [AA039201] to AAF file
Adding essence data to AAF file for portion 0 of asset [AA039201]
Reading audio data from audio extractor : 317622 samples
Failed to read 317622 samples
Error Extracting audio data (read 631616 bytes of 635244 required) (Error number 1)

Suggestion: Does this movie contain an unsupported audio format ?

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