Canon C200 CRM files not recognized

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1 month 1 week ago - 1 month 1 week ago #6765 by alexvonhumb
alexvonhumb replied the topic: Canon C200 CRM files not recognized
dear james,

thanks for your quick reply james. the apple store just refused to refund this. the automatic reply told me to reach out to the developers so I am moving in circles now. clearly, the app is completely useless in crm-workflows as transcoding the files before sending them to pro tools is no feasable option. until now, I did not find this anywhere advertised on the App Store/product page? I am sure there is something you can do for me in this case.


thank you already and best wishes,
m.
Last Edit: 1 month 1 week ago by alexvonhumb.

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1 month 1 week ago #6764 by James Carrick
James Carrick replied the topic: Canon C200 CRM files not recognized
Dear Alex,

You are more than welcome to approach the App store for a refund, I believe they will do this.

Yours sincerely

James

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1 month 1 week ago #6763 by alexvonhumb
alexvonhumb replied the topic: Canon C200 CRM files not recognized
dear daniel,

is there any possibility for a refund here? I did not read anywhere on the app store page that those filetypes weren't supported.

thanks for your reply and all the best,
m.

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1 month 3 weeks ago #6721 by Daniel Beasley
Daniel Beasley replied the topic: Canon C200 CRM files not recognized
Hi Vincent/Alex,

We have spoken to Apple and unfortunately CRM support in AVFoundation isn't something they will be doing, although we did raise a request with Apple so they at least know it is wanted. Apologies, but that is all we can do. We did have a look at trying to support it ourselves but the raw files would be too complicated for us to guarantee we would get it correct.

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1 month 4 weeks ago #6715 by alexvonhumb
alexvonhumb replied the topic: Canon C200 CRM files not recognized
hey guys, I am having the same issue. really unfortunate that this isn't supported as it was one of the reasons to go for this workflow...

all the best,
m.

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2 months 1 day ago #6707 by Daniel Beasley
Daniel Beasley replied the topic: Canon C200 CRM files not recognized
Hi Vincent,

We currently don't support crm. files I will create a feature request and give it to the product manager.

Regards

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2 months 6 days ago #6700 by info@vincentkruijt.nl
info@vincentkruijt.nl created the topic: Canon C200 CRM files not recognized
I love x2pro, but this year I'm in love with the C200 and i'm unable to export files.
X2pro does not recognize or see the CRM files of the Canon.
Is there a solution?

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