Work 4X Generated XML crashing FCPX

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2 months 2 weeks ago #7027 by Daniel Beasley
Daniel Beasley replied the topic: Work 4X Generated XML crashing FCPX
Hi Will,

Apologies for Worx4 x not working as intended for you. You should be able to request a refund through the Appstore and Apple will happily sort this out for you.

Kind regards,
Daniel

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2 months 2 weeks ago #7026 by Will7
Will7 replied the topic: Work 4X Generated XML crashing FCPX
Hello Daniel.

I understand what your saying, however I purchased the software understanding it works with FCPX. In my case, it does not.
I do not have time to chase Apple about this issue. Worx 4X is not working as advertised I want a refund.
How do I go about getting a refund?

Thank you,
Will.

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2 months 2 weeks ago #7024 by Daniel Beasley
Daniel Beasley replied the topic: Work 4X Generated XML crashing FCPX
Hi Will,

I've looked at the XML and it does crash here as well. Unfortunately there isn't too much we can do to help. We went through the crash report but couldn't make much sense of it as it is a Final Cut Pro crash report. We recommend reporting this to the Apple support team since this seems to be a bug with FCPX. Hopefully they can explain what the issue is.

I hope Apple helps you solve this issue ASAP. If they find it is in fact a Worx4 X issue and can point us in the right direction we will happily look into this again.

Regards,

Daniel

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2 months 2 weeks ago #7020 by Will7
Will7 created the topic: Work 4X Generated XML crashing FCPX
Hello,
This is my first attempt to export a project, trimming media and to reimport back to FCPX 10.4.6.

Simply, the generated XML is crashing FCP when i try importing (the XML).

Any hints, tips, pointers... I don't think I'm doing anything strange.
Sure the media clips in FCPX have effects on them such as Magic Bullet Looks (colour grading) but that's pretty standard... I think!

Any help greatly appreciated.

Best wishes,
Will.
PS - I have attached the problem XML.
Attachments:

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