Error occurred

More
1 month 3 weeks ago #7237 by Daniel Beasley
Daniel Beasley replied the topic: Error occurred
Hello, Apologies for the delay.

We were able to reproduce your error here. It looks like there is something wrong with your mp3 file. We were able to get aroud this error by transcoding the mp3 file, I used Quick time player 10 and I exported it as "audio only" which made a copy as a .m4a file which when I added to the xml it then went through X2Pro.

I hope this solves the issue for you.

Please Log in or Create an account to join the conversation.

  • pelagia.n
  • pelagia.n's Avatar Topic Author
  • Offline
  • Fresh Boarder
  • Fresh Boarder
More
1 month 3 weeks ago #7235 by pelagia.n
pelagia.n replied the topic: Error occurred
Hello. I sent mp3 10 days ago. Are there any news about my problem?

Please Log in or Create an account to join the conversation.

  • pelagia.n
  • pelagia.n's Avatar Topic Author
  • Offline
  • Fresh Boarder
  • Fresh Boarder
More
2 months 6 days ago #7221 by pelagia.n
pelagia.n replied the topic: Error occurred
Okey, here is my email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Please Log in or Create an account to join the conversation.

More
2 months 1 week ago #7220 by Daniel Beasley
Daniel Beasley replied the topic: Error occurred
It looks like X2Pro can now open and read the file, but for some reason it can only read some of it...or the file isn't as big as we expected it to be.
Would you be able to send us the source mp3 for "India_Pinga_48kHz"? I can email you some FTP details you can upload it to.

Please Log in or Create an account to join the conversation.

  • pelagia.n
  • pelagia.n's Avatar Topic Author
  • Offline
  • Fresh Boarder
  • Fresh Boarder
More
2 months 1 week ago #7216 by pelagia.n
pelagia.n replied the topic: Error occurred
Yes, the file is still there 79688924968/Recept_krasoti/Music/India_Pinga_48kHz.mp3

I've added this location to media locations but error just changed a little bit :

Writing AAF file
Adding assets to AAF file
Adding essence for asset [India_Pinga_48kHz] to AAF file
Adding essence data to AAF file for portion 0 of asset [India_Pinga_48kHz]
Reading audio data from audio extractor : 306816 samples
Failed to read 306816 samples
Error Extracting audio data (read 478942 bytes of 613632 required) (Cannot Open)

Suggestion: Does this movie contain an unsupported audio format ?

No AAF file has been generated.
X2Pro Audio Convert 4.4.1
Attachments:

Please Log in or Create an account to join the conversation.

More
2 months 1 week ago #7215 by Daniel Beasley
Daniel Beasley replied the topic: Error occurred
It seems to have trouble opening/finding the file for some reason. Couple things worth checking;

1. Is the file still in the location the xml expects it to be?file:///Volumes/79688924968/Recept_krasoti/Music/India_Pinga_48kHz.mp3)

2. Is the above location set in the X2Pro media locations in the Preferences? (cmd + ,)

Please Log in or Create an account to join the conversation.

  • pelagia.n
  • pelagia.n's Avatar Topic Author
  • Offline
  • Fresh Boarder
  • Fresh Boarder
More
2 months 1 week ago - 2 months 1 week ago #7214 by pelagia.n
pelagia.n created the topic: Error occurred
Hello

Here is the text of error and xml file. Can you explain what is wrong and help me to fix this problem, please? File "India_Pinga_48kHz" is mp3 stereo file. Thank you


Writing AAF file
Adding assets to AAF file
Adding essence for asset [India_Pinga_48kHz] to AAF file
Adding essence data to AAF file for portion 0 of asset [India_Pinga_48kHz]
Reading audio data from audio extractor : 306816 samples
Failed to read 306816 samples
Error Extracting audio data (read 0 bytes of 613632 required) (Cannot Open)

Suggestion: Does this movie contain an unsupported audio format ?

No AAF file has been generated.
X2Pro Audio Convert 4.4.1
Attachments:
Last Edit: 2 months 1 week ago by pelagia.n.

Please Log in or Create an account to join the conversation.

Time to create page: 0.061 seconds
Powered by Kunena Forum