Error occurred

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1 week 19 hours ago #7221 by pelagia.n
pelagia.n replied the topic: Error occurred
Okey, here is my email: This email address is being protected from spambots. You need JavaScript enabled to view it.

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1 week 1 day ago #7220 by Daniel Beasley
Daniel Beasley replied the topic: Error occurred
It looks like X2Pro can now open and read the file, but for some reason it can only read some of it...or the file isn't as big as we expected it to be.
Would you be able to send us the source mp3 for "India_Pinga_48kHz"? I can email you some FTP details you can upload it to.

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1 week 4 days ago #7216 by pelagia.n
pelagia.n replied the topic: Error occurred
Yes, the file is still there 79688924968/Recept_krasoti/Music/India_Pinga_48kHz.mp3

I've added this location to media locations but error just changed a little bit :

Writing AAF file
Adding assets to AAF file
Adding essence for asset [India_Pinga_48kHz] to AAF file
Adding essence data to AAF file for portion 0 of asset [India_Pinga_48kHz]
Reading audio data from audio extractor : 306816 samples
Failed to read 306816 samples
Error Extracting audio data (read 478942 bytes of 613632 required) (Cannot Open)

Suggestion: Does this movie contain an unsupported audio format ?

No AAF file has been generated.
X2Pro Audio Convert 4.4.1
Attachments:

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1 week 5 days ago #7215 by Daniel Beasley
Daniel Beasley replied the topic: Error occurred
It seems to have trouble opening/finding the file for some reason. Couple things worth checking;

1. Is the file still in the location the xml expects it to be?file:///Volumes/79688924968/Recept_krasoti/Music/India_Pinga_48kHz.mp3)

2. Is the above location set in the X2Pro media locations in the Preferences? (cmd + ,)

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1 week 5 days ago - 1 week 5 days ago #7214 by pelagia.n
pelagia.n created the topic: Error occurred
Hello

Here is the text of error and xml file. Can you explain what is wrong and help me to fix this problem, please? File "India_Pinga_48kHz" is mp3 stereo file. Thank you


Writing AAF file
Adding assets to AAF file
Adding essence for asset [India_Pinga_48kHz] to AAF file
Adding essence data to AAF file for portion 0 of asset [India_Pinga_48kHz]
Reading audio data from audio extractor : 306816 samples
Failed to read 306816 samples
Error Extracting audio data (read 0 bytes of 613632 required) (Cannot Open)

Suggestion: Does this movie contain an unsupported audio format ?

No AAF file has been generated.
X2Pro Audio Convert 4.4.1
Attachments:
Last Edit: 1 week 5 days ago by pelagia.n.

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