Can't download X2Pro from App Store

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4 weeks 16 hours ago #7992 by Daniel Beasley
Daniel Beasley replied the topic: Can't download X2Pro from App Store
We are unable to check any receipts for any purchases done on the Appstore. You will need to contact Apple so they can look into it.

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4 weeks 18 hours ago #7991 by robertogpa
robertogpa replied the topic: Can't download X2Pro from App Store
I did check.
I have the receipt here with me.
Is there an email I can send it, so you can check the information?
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4 weeks 20 hours ago #7990 by Daniel Beasley
Daniel Beasley replied the topic: Can't download X2Pro from App Store
Hi Robert,

You won't ever lose access to X2Pro if you have bought it via App Store. Double check that you are using the same Apple account that bought X2Pro originally.

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1 month 14 hours ago #7989 by robertogpa
robertogpa created the topic: Can't download X2Pro from App Store
I used to have a XtoPro license, and I have always been able to download the app via App Sotre.
Now, it's charging me around $160 to download it.

What happened? Did i lose access?

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