X2Pro LE (Pro Upgrade) Crashing on SFX (Seemingly)
- flowD
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3 months 3 weeks ago #8524
by flowD
flowD replied the topic: X2Pro LE (Pro Upgrade) Crashing on SFX (Seemingly)
cool! and I did find a copy of 4.5.12 on an older Mac of mine, which also seem to work. what a relief ; )
Thank you for the fast reply!
Flow
Thank you for the fast reply!
Flow
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- James Carrick
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3 months 3 weeks ago #8523
by James Carrick
James Carrick replied the topic: X2Pro LE (Pro Upgrade) Crashing on SFX (Seemingly)
Hi FlowD,
Happy to say Apple accepted the 4.5.14 build last night which accepts the metadata in the Ixml section where we were not expecting it. Hopefully a couple of hours and it should be live for you to upgrade to from the app store.
Yours Sincerely
James
Happy to say Apple accepted the 4.5.14 build last night which accepts the metadata in the Ixml section where we were not expecting it. Hopefully a couple of hours and it should be live for you to upgrade to from the app store.
Yours Sincerely
James
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3 months 3 weeks ago #8522
by flowD
flowD replied the topic: X2Pro LE (Pro Upgrade) Crashing on SFX (Seemingly)
Hello, I seem to have the same issues, 4.5.13 crashes almost constantly while inspecting Audio-assets with any kind of xmls (dialogue, sfx). Tried to narrow it down by deleting files in the timeline - no luck.
Of course we're in a hurry trying to deliver a 6-part TV-show. and my X2pro backups only go back till 10.5.10
I remember that 10.5.9 (or .8?) was very stable - Would you see any chance to send me a stable built?
attached crash report
fingers crossed ; )
Of course we're in a hurry trying to deliver a 6-part TV-show. and my X2pro backups only go back till 10.5.10
I remember that 10.5.9 (or .8?) was very stable - Would you see any chance to send me a stable built?
attached crash report
fingers crossed ; )
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- GlobalCinematic
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3 months 3 weeks ago #8521
by GlobalCinematic
GlobalCinematic replied the topic: X2Pro LE (Pro Upgrade) Crashing on SFX (Seemingly)
James, yes. Let me work with our audio engineer to get you that material ASAP.
Thanks for you help.
-Shea
Thanks for you help.
-Shea
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3 months 3 weeks ago - 3 months 3 weeks ago #8520
by James Carrick
James Carrick replied the topic: X2Pro LE (Pro Upgrade) Crashing on SFX (Seemingly)
Hi Shea,
Looking through the notes Daniel was unable to see that any missing track occurred. Would you be able with a sequence that demonstrates this highlight with some screen shots on PT what is missing, and I will forward a link to an ftp site if you can upload the XML you used and the AAF it created.
Many thanks
James
Looking through the notes Daniel was unable to see that any missing track occurred. Would you be able with a sequence that demonstrates this highlight with some screen shots on PT what is missing, and I will forward a link to an ftp site if you can upload the XML you used and the AAF it created.
Many thanks
James
Last Edit: 3 months 3 weeks ago by James Carrick.
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- GlobalCinematic
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3 months 3 weeks ago #8519
by GlobalCinematic
GlobalCinematic replied the topic: X2Pro LE (Pro Upgrade) Crashing on SFX (Seemingly)
Understood, James.
We are still missing huge chunks of dialogue audio in our AAF's and can't discern why. I'm happy to supply whatever reference material is necessary to get to the bottom of this, and our audio engineer will also be testing the newest version of protools to see if that is causing any issues on import.
All the best - Shea
We are still missing huge chunks of dialogue audio in our AAF's and can't discern why. I'm happy to supply whatever reference material is necessary to get to the bottom of this, and our audio engineer will also be testing the newest version of protools to see if that is causing any issues on import.
All the best - Shea
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3 months 3 weeks ago - 3 months 3 weeks ago #8518
by James Carrick
James Carrick replied the topic: X2Pro LE (Pro Upgrade) Crashing on SFX (Seemingly)
Hi Shea,
Daniel is on holiday, apologies for the delay in getting back to you, it appears we raised only one ticket for both issues and it got marked as resolved when we supplied the 4.5.14 version (to stop the crashing due to an error in the iXML parsing section of WAV file extraction).
Yours Sincerely
James
Daniel is on holiday, apologies for the delay in getting back to you, it appears we raised only one ticket for both issues and it got marked as resolved when we supplied the 4.5.14 version (to stop the crashing due to an error in the iXML parsing section of WAV file extraction).
Yours Sincerely
James
Last Edit: 3 months 3 weeks ago by James Carrick.
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- GlobalCinematic
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3 months 3 weeks ago #8517
by GlobalCinematic
GlobalCinematic replied the topic: X2Pro LE (Pro Upgrade) Crashing on SFX (Seemingly)
Hey, Daniel. Any word on if the Pro Tools version may impact import?
We are going to note some more files today that are missing to see if any of them are missing on your side as well.
- Shea
We are going to note some more files today that are missing to see if any of them are missing on your side as well.
- Shea
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4 months 3 days ago #8510
by GlobalCinematic
GlobalCinematic replied the topic: X2Pro LE (Pro Upgrade) Crashing on SFX (Seemingly)
Hey, Daniel.
The Pro Tools version is 2021.3.1 (ultimate)
The Pro Tools version is 2021.3.1 (ultimate)
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- Daniel Beasley
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4 months 3 days ago #8509
by Daniel Beasley
Daniel Beasley replied the topic: X2Pro LE (Pro Upgrade) Crashing on SFX (Seemingly)
Hi Shea,
I'm afraid I am unable to reproduce the issue you are seeing. If I generate an AAF from your XML and open it in Pro Tools I am able to see the two clips you mentioned at the correct timecodes (after some scrolling down hunting for them).
What version of Pro Tools are you using? I am wondering if the version might have an effect on the importing.
I'm afraid I am unable to reproduce the issue you are seeing. If I generate an AAF from your XML and open it in Pro Tools I am able to see the two clips you mentioned at the correct timecodes (after some scrolling down hunting for them).
What version of Pro Tools are you using? I am wondering if the version might have an effect on the importing.
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4 months 5 days ago #8508
by Daniel Beasley
Daniel Beasley replied the topic: X2Pro LE (Pro Upgrade) Crashing on SFX (Seemingly)
Thank you for the details, I will look download the xml and investigate.
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- GlobalCinematic
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4 months 1 week ago #8504
by GlobalCinematic
GlobalCinematic replied the topic: X2Pro LE (Pro Upgrade) Crashing on SFX (Seemingly)
OK, so below are 2 examples of dialogue clips missing.
I have the XML, the TXT file, TC and file name.
TC: 00:00:41:10 - A055_A0090831FM_001
TC: 00:01:22:21 - A054_A115_08292S_001
-Shea
I have the XML, the TXT file, TC and file name.
TC: 00:00:41:10 - A055_A0090831FM_001
TC: 00:01:22:21 - A054_A115_08292S_001
-Shea
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4 months 1 week ago #8500
by GlobalCinematic
GlobalCinematic replied the topic: X2Pro LE (Pro Upgrade) Crashing on SFX (Seemingly)
Oh I just checked my spam inbox and see your message there, please disregard my last post here.
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4 months 1 week ago #8499
by GlobalCinematic
GlobalCinematic replied the topic: X2Pro LE (Pro Upgrade) Crashing on SFX (Seemingly)
I'll work on that. In the meantime is there any update on a temp build of X2Pro that we can access to stop the crashes?
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4 months 1 week ago #8498
by Daniel Beasley
Daniel Beasley replied the topic: X2Pro LE (Pro Upgrade) Crashing on SFX (Seemingly)
Hi Shea,
That would be great, please. If you could provide timecodes, name of the clip etc. of one or two clips in FCPX that go missing in Pro Tools that would be useful information in seeing the issue here.
That would be great, please. If you could provide timecodes, name of the clip etc. of one or two clips in FCPX that go missing in Pro Tools that would be useful information in seeing the issue here.
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