X2Pro LE (Pro Upgrade) Crashing on SFX (Seemingly)

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4 days 10 hours ago #8524 by flowD
flowD replied the topic: X2Pro LE (Pro Upgrade) Crashing on SFX (Seemingly)
cool! and I did find a copy of 4.5.12 on an older Mac of mine, which also seem to work. what a relief ; )
Thank you for the fast reply!

Flow

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4 days 10 hours ago #8523 by James Carrick
James Carrick replied the topic: X2Pro LE (Pro Upgrade) Crashing on SFX (Seemingly)
Hi FlowD,

Happy to say Apple accepted the 4.5.14 build last night which accepts the metadata in the Ixml section where we were not expecting it. Hopefully a couple of hours and it should be live for you to upgrade to from the app store.

Yours Sincerely

James

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4 days 22 hours ago #8522 by flowD
flowD replied the topic: X2Pro LE (Pro Upgrade) Crashing on SFX (Seemingly)
Hello, I seem to have the same issues, 4.5.13 crashes almost constantly while inspecting Audio-assets with any kind of xmls (dialogue, sfx). Tried to narrow it down by deleting files in the timeline - no luck.
Of course we're in a hurry trying to deliver a 6-part TV-show. and my X2pro backups only go back till 10.5.10
I remember that 10.5.9 (or .8?) was very stable - Would you see any chance to send me a stable built?
attached crash report
fingers crossed ; )

File Attachment:

File Name: Crashrepor...1128.rtf
File Size:43 KB
Attachments:

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5 days 50 minutes ago #8521 by GlobalCinematic
GlobalCinematic replied the topic: X2Pro LE (Pro Upgrade) Crashing on SFX (Seemingly)
James, yes. Let me work with our audio engineer to get you that material ASAP.

Thanks for you help.

-Shea

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5 days 2 hours ago - 5 days 2 hours ago #8520 by James Carrick
James Carrick replied the topic: X2Pro LE (Pro Upgrade) Crashing on SFX (Seemingly)
Hi Shea,

Looking through the notes Daniel was unable to see that any missing track occurred. Would you be able with a sequence that demonstrates this highlight with some screen shots on PT what is missing, and I will forward a link to an ftp site if you can upload the XML you used and the AAF it created.

Many thanks

James
Last Edit: 5 days 2 hours ago by James Carrick.

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5 days 2 hours ago #8519 by GlobalCinematic
GlobalCinematic replied the topic: X2Pro LE (Pro Upgrade) Crashing on SFX (Seemingly)
Understood, James.

We are still missing huge chunks of dialogue audio in our AAF's and can't discern why. I'm happy to supply whatever reference material is necessary to get to the bottom of this, and our audio engineer will also be testing the newest version of protools to see if that is causing any issues on import.

All the best - Shea

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5 days 3 hours ago - 5 days 3 hours ago #8518 by James Carrick
James Carrick replied the topic: X2Pro LE (Pro Upgrade) Crashing on SFX (Seemingly)
Hi Shea,

Daniel is on holiday, apologies for the delay in getting back to you, it appears we raised only one ticket for both issues and it got marked as resolved when we supplied the 4.5.14 version (to stop the crashing due to an error in the iXML parsing section of WAV file extraction).

Yours Sincerely

James
Last Edit: 5 days 3 hours ago by James Carrick.

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5 days 4 hours ago #8517 by GlobalCinematic
GlobalCinematic replied the topic: X2Pro LE (Pro Upgrade) Crashing on SFX (Seemingly)
Hey, Daniel. Any word on if the Pro Tools version may impact import?

We are going to note some more files today that are missing to see if any of them are missing on your side as well.

- Shea

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1 week 3 days ago #8510 by GlobalCinematic
GlobalCinematic replied the topic: X2Pro LE (Pro Upgrade) Crashing on SFX (Seemingly)
Hey, Daniel.

The Pro Tools version is 2021.3.1 (ultimate)

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1 week 3 days ago #8509 by Daniel Beasley
Daniel Beasley replied the topic: X2Pro LE (Pro Upgrade) Crashing on SFX (Seemingly)
Hi Shea,

I'm afraid I am unable to reproduce the issue you are seeing. If I generate an AAF from your XML and open it in Pro Tools I am able to see the two clips you mentioned at the correct timecodes (after some scrolling down hunting for them).

What version of Pro Tools are you using? I am wondering if the version might have an effect on the importing.

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1 week 4 days ago #8508 by Daniel Beasley
Daniel Beasley replied the topic: X2Pro LE (Pro Upgrade) Crashing on SFX (Seemingly)
Thank you for the details, I will look download the xml and investigate.

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2 weeks 22 hours ago #8504 by GlobalCinematic
GlobalCinematic replied the topic: X2Pro LE (Pro Upgrade) Crashing on SFX (Seemingly)
OK, so below are 2 examples of dialogue clips missing.

I have the XML, the TXT file, TC and file name.

TC: 00:00:41:10 - A055_A0090831FM_001
TC: 00:01:22:21 - A054_A115_08292S_001

-Shea
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2 weeks 2 days ago #8500 by GlobalCinematic
GlobalCinematic replied the topic: X2Pro LE (Pro Upgrade) Crashing on SFX (Seemingly)
Oh I just checked my spam inbox and see your message there, please disregard my last post here.

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2 weeks 2 days ago #8499 by GlobalCinematic
GlobalCinematic replied the topic: X2Pro LE (Pro Upgrade) Crashing on SFX (Seemingly)
I'll work on that. In the meantime is there any update on a temp build of X2Pro that we can access to stop the crashes?

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2 weeks 2 days ago #8498 by Daniel Beasley
Daniel Beasley replied the topic: X2Pro LE (Pro Upgrade) Crashing on SFX (Seemingly)
Hi Shea,

That would be great, please. If you could provide timecodes, name of the clip etc. of one or two clips in FCPX that go missing in Pro Tools that would be useful information in seeing the issue here.

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