Error code: 0x1

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6 years 1 month ago #633 by graeme robinson
graeme robinson replied the topic: Re: [TS3738] Error code: 0x1
Ramagochi,

There is an internal support ticket (number 3738) that is assigned to this issue. I'm going to lower the priority of the support ticket to "low" because I need more information to be able to investigate, and I never got a reply to the last question I asked. And there are no files from you on our FTP server.

Please let me know if you can provide the information that I need, or whether it is no longer an issue for you?

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6 years 2 months ago #581 by graeme robinson
graeme robinson replied the topic: Re: [TS3738] Error code: 0x1
Were you able to upload that file yet?

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6 years 2 months ago #572 by graeme robinson
graeme robinson replied the topic: Re: [TS3738] Error code: 0x1
Thankyou. PM sent with FTP login details.

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6 years 2 months ago #571 by ramagochi
ramagochi replied the topic: Re: [TS3738] Error code: 0x1
I'll try to upload, please send me the ftp details

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6 years 2 months ago #566 by graeme robinson
graeme robinson replied the topic: Re: [TS3738] Error code: 0x1
I'm afraid that we need to look at one of your files too in order to figure out what is going wrong. The file is "/Volumes/Audiomatas/DOCUMENTAL PEPE LOECHE/CONVERSIONES/VTS_01_2.m4v".

Hopefully that file is not too big, are you able to provide that file if I give you FTP details in a private message?

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6 years 2 months ago #565 by graeme robinson
graeme robinson replied the topic: Re: [TS3738] Error code: 0x1
Thank you, we will look into this and keep you updated.

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6 years 2 months ago #564 by ramagochi
ramagochi replied the topic: Re: Error code: 0x1
Yes, is the latest

Attachment Lagrimasnegrasfcp1.fcpxml not found

Attachments:

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6 years 2 months ago #562 by graeme robinson
graeme robinson replied the topic: Re: Error code: 0x1
Hi ramagochi,

We have seen that error before in older version of X2Pro, but we thought we had fixed it in newer versions. Can you confirm that you are using the latest version of X2Pro (2.1.6) and if not, update it for free from the app store.

If this error is still happening even when using X2Pro 2.1.6, we can investigate, if you are able to attach your FCPXML file.

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6 years 2 months ago #559 by ramagochi
ramagochi created the topic: Error code: 0x1
I'm trying to convert a fcpxml to aaf and always show this error:

Writing AAF file
Adding assets to AAF file
Adding essence for asset [VTS_01_2] to AAF file
Adding essence data to AAF file for portion 0 of asset [VTS_01_2]
Adding audio data to AAF file
Adding Sample Data
Creating Essence Data Objects
Wrong number of data buffers (2) passed to Add Sample Data (expected 4)
Error code: 0x1

No AAF file has been generated.

Any fix?

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