Error code: 0x1

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8 years 5 months ago #702 by graeme robinson
graeme robinson replied the topic: Error code: 0x1
If you would like a refund, I'm afraid you must contact apple because you bought the app from them. This is the case with all apps bought from the app store.

It would be great if you would be able to help us look into (and fix) the issue anyway, so that if you ever decide you need X2Pro in the future you won't hit this issue again, and also so that no other customers hit this same issue.

If you are able to help with this, we would need to look at one of your clips. The clip is called "00119B.mov" and is on a drive called "SHARK", in a folder called "GOLF_P2-TXF" (/Volumes/SHARK/GOLF_P2-TXF/00119B.mov). Is there any chance you would be willing to let us look at this clip? I can provide FTP details in a private message if you are able to help.

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8 years 5 months ago #701 by musicformobilephones
musicformobilephones replied the topic: Error code: 0x1
Yes, I am using latest version of X2Pro.

P2 media shot on Panasonic HVX200 was converted to ProRes 422 .mov files, which were imported to FCP X.

I wasn't able to send my project to my Sound Mixer by the deadline as a result of this error. I would like my money back.

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8 years 6 months ago #688 by graeme robinson
graeme robinson replied the topic: Error code: 0x1
This sounds like a bug that was been fixed a while ago. Are you using the latest version of X2Pro (2.1.9)?

Where are you clips from (i.e. what camera), and how were these clips brought into FCP X?

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8 years 6 months ago #686 by musicformobilephones
musicformobilephones created the topic: Error code: 0x1
Received the following error, using the latest version of X2ProLE (with the Professional in-app upgrade):

Writing AAF file
Adding assets to AAF file
Adding essence for asset [00119B] to AAF file
Adding essence data to AAF file for portion 0 of asset [00119B]
Adding audio data to AAF file
Adding Sample Data
Creating Essence Data Objects
Wrong number of data buffers (2) passed to Add Sample Data (expected 8)
Error code: 0x1

No AAF file has been generated.

Attached is the XML file.

Please help...thanks.
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