X2ProLE upgrade (in app purchase) not working

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6 years 4 months ago #1757 by Dominique
Dominique replied the topic: X2ProLE upgrade (in app purchase) not working
Hello me too my X2PRO not working now

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6 years 4 months ago #1756 by Graeme Robinson
Graeme Robinson replied the topic: X2ProLE upgrade (in app purchase) not working
lilDRAGON,

I have emailed you directly to help get you up and running with the Pro features.

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6 years 4 months ago #1755 by lilDRAGON
lilDRAGON replied the topic: X2ProLE upgrade (in app purchase) not working
Hello - I'm experiencing the same issue. We've upgraded in-app to pro and it says it's upgraded successfully, but the application is not updated. Is it possible to get a download code for the Pro version in the app store, i'd like to have access to the pro version ASAP. Thanks!

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6 years 4 months ago #1753 by Graeme Robinson
Graeme Robinson replied the topic: X2ProLE upgrade (in app purchase) not working
Update:
A fixed version of X2Pro LE has been submitted to Apple for approval. As soon as Apple approve it, the update will be available from the app store.

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6 years 4 months ago #1745 by Graeme Robinson
Graeme Robinson replied the topic: X2ProLE upgrade (in app purchase) not working
russl,

I have emailed you directly.

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6 years 4 months ago - 6 years 4 months ago #1744 by russl
russl replied the topic: X2ProLE upgrade (in app purchase) not working
Hi Graeme,

I'm frustratingly experiencing this exact issue and I desperately need the Pro feature to reference the wav files — I'm on a strict deadline to transfer a smaller aaf file.

I really need this working, would it be possible to even refund the LE version (I purchased it today) so I can just purchase the Pro version?

Hope to hear from you soon.
Last Edit: 6 years 4 months ago by russl. Reason: clarity

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6 years 4 months ago #1743 by Graeme Robinson
Graeme Robinson created the topic: X2ProLE upgrade (in app purchase) not working
We are currently investigating an issue with upgrades of X2ProLE to the Pro version using an (in app purchase).

The purchase succeeds, and the user is charged, but the Pro features remain disabled.

If you are experiencing this issue please post in this thread and we will endeavour to assist you as soon as possible.

Please note that our offices are only open on weekdays and are closed on the 25th & 26th of December and the 1st of January.

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