X2ProLE upgrade (in app purchase) not working

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4 years 3 weeks ago #1839 by Graeme Robinson
Graeme Robinson replied the topic: X2ProLE upgrade (in app purchase) not working
That's great. Thanks for letting us know that you're sorted now.

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4 years 3 weeks ago #1838 by Clive
Clive replied the topic: X2ProLE upgrade (in app purchase) not working
Graeme,
It's all sorted now after an online chat with iTunes support! Apparently they made some changes to our account & we then had to wait for 30 minutes before logging in to the app store.

Thanks for your help & enjoy your birthday.

Clive

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4 years 3 weeks ago #1837 by Graeme Robinson
Graeme Robinson replied the topic: X2ProLE upgrade (in app purchase) not working
Well spotted! Thanks.

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  • If you seeing the error message "not a WAV file or too many audio channels", please read this explanation

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4 years 3 weeks ago #1836 by Clive
Clive replied the topic: X2ProLE upgrade (in app purchase) not working
Graeme,
I haven't but I'll try that next. Also Happy Birthday!

Cheers

Clive

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4 years 3 weeks ago #1834 by Graeme Robinson
Graeme Robinson replied the topic: X2ProLE upgrade (in app purchase) not working
I'm not sure what the problem is then.

Have you tried contacting iTunes support like the message suggests? If not:
  • Go to http://www.apple.com/support/itunes/ww
  • Click on your country's flag
  • Click on the Contact Support at the bottom of the left-hand column
  • Click on Contact iTunes Store Support on the right-hand side of the page
  • Click on Purchases, Billing & Redemption

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  • If you are having trouble with X2Pro's "Media Locations" or the app sandbox, please read this explanation and guide for help.
  • If you seeing the error message "not a WAV file or too many audio channels", please read this explanation

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4 years 3 weeks ago #1832 by Clive
Clive replied the topic: X2ProLE upgrade (in app purchase) not working
Hi Graeme,
My card hadn't expired although it does at the end of February. I've just tried another card & that still gives the same error message.

Thanks

Clive

Clive

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4 years 3 weeks ago #1831 by Graeme Robinson
Graeme Robinson replied the topic: X2ProLE upgrade (in app purchase) not working
Just a thought, but it's not something like your card details stored with apple have expired, is it?

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  • If you seeing the error message "not a WAV file or too many audio channels", please read this explanation

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4 years 3 weeks ago #1830 by Clive
Clive replied the topic: X2ProLE upgrade (in app purchase) not working
Hi Graeme,
Thanks for the quick response. I've tried deleting the app & downloading it again but I still get the following error message:
Your Purchase Could Not Be Completed. For assistance, contact iTunes Support at www.apple.com/support/itunes/ww/ .

Cheers

Clive

Clive

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4 years 3 weeks ago #1829 by Graeme Robinson
Graeme Robinson replied the topic: X2ProLE upgrade (in app purchase) not working
The in-app-purchase to upgrade X2ProLE should work in version 2.5.1

Can you try deleting the app and downloading it again from the app store?

If that doesn't work, can you please tell me what the exact error message is?

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4 years 3 weeks ago #1828 by Clive
Clive replied the topic: X2ProLE upgrade (in app purchase) not working
Graeme,
We are currently using the LE version 2.5.1 & want to upgrade to the full version but the in app purchase fails to complete giving a message that it is unable to complete so can you please let me know how I can get the upgrade to work.

Many thanks

Clive

Clive

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4 years 1 month ago #1788 by Graeme Robinson
Graeme Robinson replied the topic: X2ProLE upgrade (in app purchase) not working
X2ProLE v2.5.1 is now available for download from the Mac App Store. This version contains a fix that enables the Pro upgrade to work properly again.

Sorry for any inconvenience caused.

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4 years 1 month ago #1761 by Graeme Robinson
Graeme Robinson replied the topic: X2ProLE upgrade (in app purchase) not working
Dominique,

I have emailed you directly to help get you up and running with the Pro features.

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The following user(s) said Thank You: Dominique

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4 years 1 month ago #1760 by Dominique
Dominique replied the topic: X2ProLE upgrade (in app purchase) not working
The upgrade i send you another text with my purchase ticket i don't use very often the soft but it's the first time i came back before the upgrade i can't choose setting like ref waves and trim

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4 years 1 month ago - 4 years 1 month ago #1759 by Dominique
Dominique replied the topic: X2ProLE upgrade (in app purchase) not working
Hi
I'm french so sorry for my poor english
I' buy the upgrading of X2PRO in may and it's work very well
But now i just have the light soft
How it's possible
I have to send some waves to my music editor
How can i do
Please help me
I send you the receipts of itunes store
thx
Last Edit: 4 years 1 month ago by Graeme Robinson. Reason: Removed app store receipt screen grab (It was genuine)

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4 years 1 month ago #1758 by Graeme Robinson
Graeme Robinson replied the topic: X2ProLE upgrade (in app purchase) not working

Dominique wrote: Hello me too my X2PRO not working now

Do you mean the upgrade isn't working, or do you have a different problem?

  • Please read the forum rules before making a new post.
  • Copy and paste the text from any error message. Please don't post screen grabs of X2Pro error messages.
  • Investigations into issues when converting a project will be faster if you attach your fcpxml file
  • If you are having trouble with X2Pro's "Media Locations" or the app sandbox, please read this explanation and guide for help.
  • If you seeing the error message "not a WAV file or too many audio channels", please read this explanation

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