Upgrade not working
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9 years 9 months ago #1858
by EBloom
EBloom replied the topic: Upgrade not working
I am using X2ProLE. I downloaded it last night from the App Store and realized that I need to upgrade soon after I bought it as my exported AAF is much too big with the entirety of the files inside. I thought that there was an in-app purchase that I could make to upgrade but so far have had no luck in finding it.
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9 years 9 months ago #1857
by Forum
X2Pro Support
Forum replied the topic: Upgrade not working
Hi, a bit of context would be helpful. What are you trying to achieve? Have you just purchased the Pro upgrade or were you using the temporary version supplied because of the upgrade problems reported previously?
You should make sure that you have the latest version, if necessary delete the software from your machine and re-download it.
If you used the temporary RLM licenced version this should be completely removed (including emptying the trash) before trying to re-install the one from the App Store.
You should make sure that you have the latest version, if necessary delete the software from your machine and re-download it.
If you used the temporary RLM licenced version this should be completely removed (including emptying the trash) before trying to re-install the one from the App Store.
X2Pro Support
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9 years 9 months ago #1856
by EBloom
EBloom created the topic: Upgrade not working
The only place the app says anything about an upgrade is the RESTORE PRO UPGRADE option. Anytime that I click that I get an error message that says THE PRO UPGRADE HAS FAILED TO RESTORE.
Please advise as to how I can upgrade. There are no options within the app store, and I am on a tight deadline.
Thank you.
Please advise as to how I can upgrade. There are no options within the app store, and I am on a tight deadline.
Thank you.
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