ERROR MESSAGE / Time Sensitive AAF Needed

Hello Matt,

I wanted to see if you had upgraded your X2Pro to the latest 3.0.5 version from the App Store since you had this problem.
Is everything working okay in the new upgraded version, and if you have not upgraded yet, can you do so and let us know how everything is running afterwards?

Many thanks.

Sorry - sent an email back but it must not have gone through... all is good... the other version worked for me no issues at all.

Thanks again!

Hi Matt,

Would be grateful if you could advise how you got on, have popped you another private mail but no response so a little concerned that the mails aren't getting through.

Yes - I sent info to your support email as instructed and am awaiting response

Matt,

Were you ever able to get to the 2.5.1 software information form James?
If not, please let me know and I can provide it again.

I haven't gotten anything. Can you please try again James? This email address is being protected from spambots. You need JavaScript enabled to view it.

Thanks-

Matt,

James has sent you an email. Please check the instructions in it.

Yes! I need an AAF out today. Please send me 2.5 as soon as possible. Thank you.

Dear Matt, I do apologise for the distress we are causing you, please understand we are doing all we can to resolve, however it is not proving easy to address and I am sad to say that I doubt that we will be able to resolve in a couple of days. I do appreciate you are under time constraints and the only options we have as a workaround at this moment is to roll you back to the previous version, as the Angus suggested. If you have Time Machine enabled you should be able to roll back quite quickly. If not then we will forward you a version of 2.5 that will run until we have resolved the issue in the current code.

Really sorry to be impatient here, but this is totally screwing us for festival deadlines ... can I please get some sort of an indication of if this is going to be sorted out anytime in the next couple days, or if there is a workaround...

Assuming there isn't, I'd appreciate a refund.

My hard drive is formatted: "Mac OS Extended (Journaled)"

Photo attached giving an example of how files are organized... Project ("Hospice")... each day w/audio folders... each "zoom" is a folder containing audio file. Additional media locations I added on top of each of the "day folders" were the "SFX" folder and the "VO" folder (obviously, SFX and VO files).

I added Macintosh HD as you mentioned in addition to these, but that gave me the error message I copied previously.

I also tried adding FCP Cache, then got this.

****

Writing AAF file
Adding assets to AAF file
Adding essence for asset [VO2_07] to AAF file
Opening audio extractor for portion 0 of asset [VO2_07]
Failed to initialise audio extractor with default bit depth of 16
Error Setting up for audio extraction (The requested URL was not found on this server.)

Suggestion: Does this movie contain an unsupported audio format ?

No AAF file has been generated.
X2Pro Audio Convert 3.0.2

Matt, what did you give a try? How is your Lacie Hard-drive formatted?

Let me know how the media locations trick goes?

I gave that a try and got the below error message... however, my project media is hosted on my Lacie Hard-drive... not sure if that is an important detail here? I am trying to add media locations again to see if that makes any difference...

****

Writing AAF file
Adding assets to AAF file
Adding essence for asset [AA031901] to AAF file
Opening audio extractor for portion 0 of asset [AA031901]
Failed to initialise audio extractor with default bit depth of 16
Failed to resolve bookmark for asset

No AAF file has been generated.
X2Pro Audio Convert 3.0.2

hi

Had the same error message in OS 10.9.5 with version 3.0.2 and had to back down to version 2.5.1 to get the AAF out for TX.
I was thinking that the issue might of been .caf effects files that FCPX is referencing locally but they did into come up at all as being an issue.

cheers angus

Do you have any media locations set in the X2Pro preferences? Can you remove any media locations that you may have set, then add your main system drive (normally called "Macintosh HD") as the only entry in the media locations list and try converting your project again?