What to do if you see this warning.

  • James Carrick
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1 month 3 days ago - 1 month 1 day ago #6357 by James Carrick
James Carrick created the topic: What to do if you see this warning.
Currently X2Pro uses AVFoundation in the first instance to extract audio, if AVFoundation cannot extract the audio then the software will attempt the extraction using QTKit.

At some point in a future version of X2Pro, it will no longer use QTKit to attempt an extraction if it was unable to extract using AVFoundation, as QTKit will not be supported by Apple at that time. For a detailed explanation please go to marquisbroadcast.com/Data-Collection/qtkit-warning.html

The current release of X2Pro will still use QTKit if AVFoundation failed to extract the required audio, but will generate a pop up "QTKit Warning" and will list the files that it had to use QTKit to open.

If you see this warning then we would please ask you to help ourselves and Apple by forwarding any details you can about the media in question (what device created it, its frame rate, codec, wrapper, etc..).

We will also make available an SFTP drop folder where media can be uploaded for us to investigate in the first instance, if you are happy for us to look at it. So you are aware the media cannot be downloaded by any one else using the SFTP site. On investigation we might want to make the media available to Apple if so we will ask for specific permission for this. Please be aware that any media that is supplied to us will only be used for testing in our lab and will not be supplied to any 3rd party unless we have specific authorisation to do so, all media will be deleted when we have finished with the investigation into it.

SFTP drop folder details:
ftp.marquisbroadcast.com
User - QTKit_Warning
Password - s&mC+u&,bX&rv{FF

Yours sincerely

James
Last Edit: 1 month 1 day ago by James Carrick.

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