1. Worx4 X
  3. Worx4 X Problem Reports
  5. Asset failure.

Asset failure.

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5 years 7 months ago #7173 by TimRobson
TimRobson replied the topic: Asset failure.
We are not aware of any problems with the update but that side of things is handled by Apple and not by us. What version are you upgrading from? Have you contacted Apple about the app store problem?

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5 years 7 months ago #7172 by hudson
hudson replied the topic: Asset failure.
Do you know if there is an issue with update via the app store? the update just spins and notheing happens

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5 years 7 months ago #7171 by hudson
hudson replied the topic: Asset failure.
Do you know if there is an issue with update via the app store? the update just spins and notheing happens

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5 years 9 months ago #7101 by Daniel Beasley
Daniel Beasley replied the topic: Asset failure.
Apologies for the long delay,

We do have an update. Worx4 X 1.2.0 has been through testing and is being uploaded to the Appstore. It should be available as soon as Apple say its good to go.

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5 years 10 months ago #7088 by hudson
hudson replied the topic: Asset failure.
any update on this? any rough ETA of a fix?

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5 years 10 months ago #7064 by Daniel Beasley
Daniel Beasley replied the topic: Asset failure.
The developers have been testing the new red sdk and it will hopefully fix the problem. They should have a new build of worx4 X ready for release soon.

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5 years 10 months ago #7063 by hudson
hudson replied the topic: Asset failure.
status of this issue??

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5 years 10 months ago #7050 by Daniel Beasley
Daniel Beasley replied the topic: Asset failure.
We've found the issue and I have passed it back to our developers to take a look at it

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5 years 10 months ago #7047 by hudson
hudson replied the topic: Asset failure.
any update??

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5 years 11 months ago #7040 by hudson
hudson replied the topic: Asset failure.
here are the xmls, they will also be in the hightail but the clip is taking a bit of time ( long red clips is why we need to cut down the media)
Attachments:

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5 years 11 months ago #7039 by hudson
hudson replied the topic: Asset failure.
ok sending via HighTail it will be from another persons account here at our office.
I gave you a red file, and the 2 xmls (fcpx generated one i added fcpx to file name.

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5 years 11 months ago #7038 by TimRobson
TimRobson replied the topic: Asset failure.
The important one is the FCP XML but both would be helpful so that we can check the processing is OK.

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5 years 11 months ago #7037 by hudson
hudson replied the topic: Asset failure.
Do you want the XML that FCPX made prior to Worx4 X, or do you want the xml Worx4X made?

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5 years 11 months ago #7036 by TimRobson
TimRobson replied the topic: Asset failure.
Hudson,
can you send us the XML and one of the files that fails please? It looks like the start or end timecode for these segments is being incorrectly extracted to the XML file. This is one of the clips which fails:
A002_C016_0921KZ

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5 years 11 months ago #7035 by hudson
hudson replied the topic: Asset failure.
I am on 1.1.6 and am having the same issue, some clips are fine but others fail
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  1. Worx4 X
  3. Worx4 X Problem Reports
  5. Asset failure.
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