Pro Tools sessions keep crashing

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2 weeks 6 days ago #5817 by kpsound
kpsound replied the topic: Pro Tools sessions keep crashing
They just said that it would be fixed in a future update, and that I would be notified, but I haven't heard anything from them about it.

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2 weeks 6 days ago #5815 by James Carrick
James Carrick replied the topic: Pro Tools sessions keep crashing
Dear KP,

Yes we can get the same here, ignoring the error doesn't cause an issue, do you know if the case is still open with Avid ?

Many thanks.

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3 weeks 10 hours ago #5811 by kpsound
kpsound replied the topic: Pro Tools sessions keep crashing
It doesn't crash anymore, but you still get the error message.

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3 weeks 2 days ago #5808 by Daniel Beasley
Daniel Beasley replied the topic: Pro Tools sessions keep crashing
We have tested this with Pro Tools 12.8.1 and it seems to be fixed.

Daniel

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5 months 2 weeks ago #5313 by jeansemeur
jeansemeur replied the topic: Pro Tools sessions keep crashing
In our experience, the problem doesn't occur with ProTools 10.3... after tests...
So indeed, it seems it's a problem with Avid and not X2Pro ...

Martin
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5 months 2 weeks ago #5305 by Graeme Robinson
Graeme Robinson replied the topic: Pro Tools sessions keep crashing
We don't really know what causes this, but we're confident that it is a bug in Pro Tools, not X2Pro

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5 months 2 weeks ago - 5 months 2 weeks ago #5300 by jeansemeur
jeansemeur replied the topic: Pro Tools sessions keep crashing
We had the same problem yesterday
Same message : "/Volumes/Development/200028/ProTools/NewFileLibs/FF/Audio/FF_AudioFile.cpp", line 1104
Same issu



Same workaround...

Do you think trying to create AFF without excluding some role could help !!!

FCP X.3.3
X2Pro last version
ProTools 12.7.
Last Edit: 5 months 2 weeks ago by jeansemeur. Reason: grab error

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5 months 3 weeks ago #5288 by James Carrick
James Carrick replied the topic: Pro Tools sessions keep crashing
Dear KP

Many thanks for the update, yes that does appear to be quicker.

Yours Sincerely

James

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5 months 3 weeks ago #5283 by kpsound
kpsound replied the topic: Pro Tools sessions keep crashing
Update from Avid:

I have gathered a workaround issue on your case. It is actually a bug that has been already resolved
Here is a workaround you can use.

Workaround for Assertion 1100 anmd 1004 AAF Import

1. Create a New Session
2. Do an Import Session Data of the AAF file, you'll get an Assertion Error after doing the import, but you can just bypass that error.
3. Do a Save Copy In of the new session
4. Work on the Saved Copy In session.

Note, if you open the New Session, where you initially did the Import Session Data, you'll instantly get an Assertion Error upon opening that session


This looks like a similar workaround to what you suggested for creating the new session and importing session data, except maybe a bit quicker.
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5 months 3 weeks ago #5282 by James Carrick
James Carrick replied the topic: Pro Tools sessions keep crashing
Dear KP

Many thanks.

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5 months 3 weeks ago #5281 by kpsound
kpsound replied the topic: Pro Tools sessions keep crashing
Hi James

I have opened a support case with Avid and so far they don't seem to be sure of what the problem is. I will let you know if anything comes of it.

Thanks

Marc

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5 months 3 weeks ago #5280 by James Carrick
James Carrick replied the topic: Pro Tools sessions keep crashing
Dear KP

We would really appreciate it, if you could advise Avid of the issue you experienced, this was raised by Yogi previously with an Avid ticket of 03139575, it just helps much more if an issue is reported directly by an end user rather than from ourselves.

Yours sincerely

James

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5 months 3 weeks ago #5275 by kpsound
kpsound replied the topic: Pro Tools sessions keep crashing
Hi James

This works- thanks for the help. Please let us know as soon as the bug is fixed.

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5 months 3 weeks ago #5274 by James Carrick
James Carrick replied the topic: Pro Tools sessions keep crashing
Dear KP,

We will chase Avid again, in the meantime there is a workaround that Yogi discovered that should get you up and running.

If you import the AAF into PT and dismiss the error, you should see everything ok, but you will need to save it. You will then need to create new and import session data using the session you just saved, this should work.

Please advise.

Yours sincerely

James

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5 months 3 weeks ago #5273 by kpsound
kpsound replied the topic: Pro Tools sessions keep crashing
Hi James

I'm using PT 12.7.1. See XML attached.

Thanks
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