Error export XML to AAF

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2 years 2 days ago #5468 by James Carrick
James Carrick replied the topic: Error export XML to AAF
Dear Cjitter,

Sorry your not happy, a ticket was raised in engineering, we did investigate but were unable to reproduce the issue at which point we got back to you within a day requesting the suspect MXF. Unfortunately it took us a while once we had the MXF to investigate it, not sure why there was there was such a delay but we will look into it and I apologise for that.

Regarding direct support, its a tricky one as there are 1000's of users, the only viable support model we could see is based on a forum where all users can see what is going on and the responses to resolve issues, we monitor and action the forum daily, if necessary creating a ticket and investigating further (possibly with the assistance of development).

When you refer to direct support are you thinking of something as formal as an annual support contract or a kind of pay as you go ? This would I assume have to be in addition to the current forum, and any investigations/actions would need to be detailed on the forum for other users ? Would welcome your or anyone else's thoughts on the matter.

Yours Sincerely

James

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2 years 2 days ago #5466 by cjitter
cjitter replied the topic: Error export XML to AAF
I didn't check if the computer had the Pro Video formats installed (but I guess so) nor tried the single file export since it was not my computer and I didn't have access to it.

Finally we got around the error exporting the project without the problematic mxf files.

So, I'll see if X2Pro works properly in the next project, not very happy at this point since we were in a hurry to deliver the product...

It would be great to have direct support instead of the forum.

Thank you.

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2 years 2 days ago #5464 by Graeme Robinson
Graeme Robinson replied the topic: Error export XML to AAF
cjitter, are you still having trouble with X2Pro, or is this working now?

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2 years 2 weeks ago #5384 by Graeme Robinson
Graeme Robinson replied the topic: Error export XML to AAF
Sorry for the slow response.

Do you have Pro Video Formats installed on the system running X2Pro? (See support.apple.com/en-us/HT204322 )

If you put a single mxf in a project and export the fcpxml, can X2Pro convert that project?

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2 years 3 weeks ago #5380 by cjitter
cjitter replied the topic: Error export XML to AAF
Hi, did you look at the file?
we.tl/VMEYwL2qiN

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2 years 3 weeks ago - 2 years 3 weeks ago #5379 by cjitter
cjitter replied the topic: Error export XML to AAF
Here you have the file

we.tl/VMEYwL2qiN

We are going to try to make a AAF without this clip and see what happend, and let you know.

Thank you.
Last Edit: 2 years 3 weeks ago by cjitter. Reason: new link to file

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2 years 3 weeks ago #5354 by cjitter
cjitter replied the topic: Error export XML to AAF
Hi, I've no access to the project until Thursday, then I'm sending to you the clip.
Thank you for your quick response.

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2 years 3 weeks ago #5353 by Graeme Robinson
Graeme Robinson replied the topic: Error export XML to AAF
Are you able to make the file
/Users/joseovejero/Desktop/VidaYFiccion proyecto.fcpbundle/5 Cristina Fernandez Cubas/Original Media/Clip0330.mxf
available to us to take a look at?

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2 years 3 weeks ago #5351 by cjitter
cjitter created the topic: Error export XML to AAF
Final Cut Pro X 10.3
OSX El Capitan
10.11.6
iMac Retina 5K 27”
3.2Ghz
16GB

I'm getting this error during an export to AAF:

An error occurred converting Final Cut XML to AAF

Writing AAF file
Adding assets to AAF file
Adding essence for asset [Clip0330] to AAF file
Opening audio extractor for portion 0 of asset [Clip0330]
Failed to initialise audio extractor with default bit depth of 24
Failed to create QT movie

No AAF file has been generated.
X2Pro Audio Convert LE 4.0.21
Attachments:

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