Error message for AFF from a FC XML Red footage

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1 year 7 months ago #5558 by James Carrick
James Carrick replied the topic: Error message for AFF from a FC XML Red footage
Dear Jrigores,

Please upgrade to the latest version 4.0.29 where we believe this to be resolved.

Yours sincerely

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1 year 8 months ago #5424 by Graeme Robinson
Graeme Robinson replied the topic: Error message for AFF from a FC XML Red footage
jrigores, I have sent you an email

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  • If you seeing the error message "not a WAV file or too many audio channels", please read this explanation

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1 year 8 months ago #5420 by jrigores
jrigores replied the topic: Error message for AFF from a FC XML Red footage
Hello Graeme
Yes I would like to try this version. Please send me the details.
thank you

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1 year 8 months ago #5419 by Graeme Robinson
Graeme Robinson replied the topic: Error message for AFF from a FC XML Red footage
jrigores,

We now have a version of X2Pro that uses the newest RED SDK so it should be able to convert your project that uses RED files created by new RED cameras and/or firmwares. Unfortunately we still can't get it into the app store without help from RED, but I would like to offer you a temporary licence for a version that is licensed outside of the app store, and isn't subject to the same restrictions.

If you want to try this version, let me know and I will forward you download details.

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  • If you are having trouble with X2Pro's "Media Locations" or the app sandbox, please read this explanation and guide for help.
  • If you seeing the error message "not a WAV file or too many audio channels", please read this explanation

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1 year 8 months ago #5405 by Graeme Robinson
Graeme Robinson replied the topic: Error message for AFF from a FC XML Red footage
When I import that new clip into FCP, it says that it is 1 second long, and when I try to play it, FCP crashes.

I think the files are getting corrupted of failing part way through during upload to the FTP server, however I can tell that from the RMD files that you uploaded that these files are created by a firmware version that X2Pro is not compatible with.

We are unable to update the RED support in X2Pro at the moment due to the libraries from RED that it has to use being incompatible with the restrictions in place for apps sole on the app store.

The only workaround that we know of at the moment is to transcode your RED files to ProRes MOV files, but we are trying to get a better solution.

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  • Investigations into issues when converting a project will be faster if you attach your fcpxml file
  • If you are having trouble with X2Pro's "Media Locations" or the app sandbox, please read this explanation and guide for help.
  • If you seeing the error message "not a WAV file or too many audio channels", please read this explanation

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1 year 8 months ago #5402 by jrigores
jrigores replied the topic: Error message for AFF from a FC XML Red footage
I'm uploading a different clip now which should be longer

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1 year 8 months ago #5386 by Graeme Robinson
Graeme Robinson replied the topic: Error message for AFF from a FC XML Red footage
There is something wrong with the clip that you have uploaded. It shows as 0.08 seconds duration when I import it into FCP

Can you please try uploading it again?

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  • Investigations into issues when converting a project will be faster if you attach your fcpxml file
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  • If you seeing the error message "not a WAV file or too many audio channels", please read this explanation

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1 year 8 months ago #5378 by jrigores
jrigores replied the topic: Error message for AFF from a FC XML Red footage
Hi Tim
I just uploaded the files for one of the clips shot on the Red

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1 year 8 months ago #5377 by TimRobson
TimRobson replied the topic: Error message for AFF from a FC XML Red footage
Please upload it to:


ftp.marquisbroadcast.com
user - drop
password - h}JcdL_##re!ui9W

You will need to use an FTP client as you can't upload with Finder, we suggest filezilla. The folder is write only so you can't see anything that is in there already and can't download from it. Once uploaded the files will apparently disappear, that is fine.

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1 year 8 months ago #5376 by jrigores
jrigores replied the topic: Error message for AFF from a FC XML Red footage
no its 631MB, is there another way I can get you the file?

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1 year 8 months ago #5375 by TimRobson
TimRobson replied the topic: Error message for AFF from a FC XML Red footage
600 megabytes is too large to email or for upload. If you meant 600k then please try again, we have had a couple of website problems this afternoon which have now been sorted out.

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1 year 8 months ago #5374 by jrigores
jrigores replied the topic: Error message for AFF from a FC XML Red footage
I tried several times to attach it but I keep getting an era message. The file is only 631MB but it keeps crashing. Do you have an email address I can send the file to?

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1 year 8 months ago #5373 by Graeme Robinson
Graeme Robinson replied the topic: Error message for AFF from a FC XML Red footage
Are you able to make one of the files created on this camera available to us?

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  • Investigations into issues when converting a project will be faster if you attach your fcpxml file
  • If you are having trouble with X2Pro's "Media Locations" or the app sandbox, please read this explanation and guide for help.
  • If you seeing the error message "not a WAV file or too many audio channels", please read this explanation

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1 year 8 months ago #5364 by jrigores
jrigores replied the topic: Error message for AFF from a FC XML Red footage
firmware is 32.0.3 which is the latest and last one for the RED ONE MX.

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1 year 8 months ago #5356 by Graeme Robinson
Graeme Robinson replied the topic: Error message for AFF from a FC XML Red footage
What RED camera was the footage shot on, and what firmware version is it using?

  • Please read the forum rules before making a new post.
  • Copy and paste the text from any error message. Please don't post screen grabs of X2Pro error messages.
  • Investigations into issues when converting a project will be faster if you attach your fcpxml file
  • If you are having trouble with X2Pro's "Media Locations" or the app sandbox, please read this explanation and guide for help.
  • If you seeing the error message "not a WAV file or too many audio channels", please read this explanation

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