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Different tracks seem to get merged

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6 years 7 months ago #6365 by Daniel Beasley
Daniel Beasley replied the topic: Different tracks seem to get merged
Hi Ralf,

Apologies for the delay in follow up, so you are aware, the analysis of the mov file showed that there is a malformed chan atom in it. This has caused problems with AV Foundation in the past and we have reported it to Apple.

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7 years 2 weeks ago #6040 by Daniel Beasley
Daniel Beasley replied the topic: Different tracks seem to get merged
Hi Ralf,

I will send you an email, it looks like a problem with AVFoundation, will detail more in a separate email to you.

Thanks,

Daniel

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7 years 2 weeks ago #6039 by R Verbeek
R Verbeek replied the topic: Different tracks seem to get merged
Hi Daniel,

I'm awaiting your conclusions.
Do you have a suggestion on how to get my media to the post production in the meanwhile? This is taking too long.

Greetings,
Ralf

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7 years 2 weeks ago #6038 by Daniel Beasley
Daniel Beasley replied the topic: Different tracks seem to get merged
Hi Ralf,

We managed to successfully download the media! We were also able to reproduce the problem that you are seeing in Pro Tools, and I will pass it all on to one of our developers to have a look at to try and see why this is happening.

Thank you for your patience with the FTP problem. We should hopefully get back to you soon.

Regards,

Daniel

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7 years 2 weeks ago #6037 by R Verbeek
R Verbeek replied the topic: Different tracks seem to get merged
Uploaded again.

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7 years 3 weeks ago #6035 by R Verbeek
R Verbeek replied the topic: Different tracks seem to get merged
I mean your download of course.

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7 years 3 weeks ago #6034 by R Verbeek
R Verbeek replied the topic: Different tracks seem to get merged
Well, My FTP cliënt reported It uploaden The full file, so maybe something went wrong with Your upload? I can only try again tomorow.

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7 years 3 weeks ago #6033 by Daniel Beasley
Daniel Beasley replied the topic: Different tracks seem to get merged
Hi Ralf,

The developer wasn't able to find anything wrong with the processing of your xml.

For some reason your upload was only 6.93GB, so we are still unable to try to reproduce your problem with the media.Is it possible to try and upload it again? Can you confirm that your computer completes the download and doesn't hibernate?

Apologies if you feel this is dragging out.

Many Thanks,

Daniel

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7 years 3 weeks ago #6032 by R Verbeek
R Verbeek replied the topic: Different tracks seem to get merged
Thank You! I'm eagerly awaiting your answer.

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7 years 3 weeks ago #6031 by Daniel Beasley
Daniel Beasley replied the topic: Different tracks seem to get merged
Hi Ralf,

I got one of our developers to look at your xml and he did think there was some strange things happening inside it. He is going to take a look at it to see if X2Pro is reading and transferring the media correctly.

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7 years 3 weeks ago #6030 by R Verbeek
R Verbeek replied the topic: Different tracks seem to get merged
I'm uploading again, it will be transferred in about 4 hours.

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7 years 3 weeks ago #6029 by Daniel Beasley
Daniel Beasley replied the topic: Different tracks seem to get merged
Hi Ralf,

Ah that would be the problem then. Unfortunately, you will need to upload it again yes.

Thanks,

Daniel

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7 years 3 weeks ago #6028 by R Verbeek
R Verbeek replied the topic: Different tracks seem to get merged
Hello Daniel,

My file is 27.256.188.130 bytes

Can you open the ftp so I can resume the upload, or do I have to upload it again?

Greetings,
Ralf

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7 years 3 weeks ago #6027 by Daniel Beasley
Daniel Beasley replied the topic: Different tracks seem to get merged
Hi Ralf,

The details I gave you are for upload only, so you wont be able to see any of the file that are on there.

The file which i received is 21,833,918 KB. Is this the exact same size as yours there?

Thanks,

Daniel

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7 years 3 weeks ago #6026 by R Verbeek
R Verbeek replied the topic: Different tracks seem to get merged
Hello Daniel,

I do not have that problem.
I wanted to check the file, but the FTP password you provided seems to have expired.

Greetings,
Ralf

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  1. X2Pro Audio Convert
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