Different tracks seem to get merged
- Daniel Beasley
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Apologies for the delay in follow up, so you are aware, the analysis of the mov file showed that there is a malformed chan atom in it. This has caused problems with AV Foundation in the past and we have reported it to Apple.
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- Daniel Beasley
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I will send you an email, it looks like a problem with AVFoundation, will detail more in a separate email to you.
Thanks,
Daniel
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- R Verbeek
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I'm awaiting your conclusions.
Do you have a suggestion on how to get my media to the post production in the meanwhile? This is taking too long.
Greetings,
Ralf
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- Daniel Beasley
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We managed to successfully download the media! We were also able to reproduce the problem that you are seeing in Pro Tools, and I will pass it all on to one of our developers to have a look at to try and see why this is happening.
Thank you for your patience with the FTP problem. We should hopefully get back to you soon.
Regards,
Daniel
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- R Verbeek
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- Daniel Beasley
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The developer wasn't able to find anything wrong with the processing of your xml.
For some reason your upload was only 6.93GB, so we are still unable to try to reproduce your problem with the media.Is it possible to try and upload it again? Can you confirm that your computer completes the download and doesn't hibernate?
Apologies if you feel this is dragging out.
Many Thanks,
Daniel
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- R Verbeek
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- Daniel Beasley
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I got one of our developers to look at your xml and he did think there was some strange things happening inside it. He is going to take a look at it to see if X2Pro is reading and transferring the media correctly.
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- R Verbeek
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- Daniel Beasley
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Ah that would be the problem then. Unfortunately, you will need to upload it again yes.
Thanks,
Daniel
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- R Verbeek
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My file is 27.256.188.130 bytes
Can you open the ftp so I can resume the upload, or do I have to upload it again?
Greetings,
Ralf
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- Daniel Beasley
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The details I gave you are for upload only, so you wont be able to see any of the file that are on there.
The file which i received is 21,833,918 KB. Is this the exact same size as yours there?
Thanks,
Daniel
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- R Verbeek
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I do not have that problem.
I wanted to check the file, but the FTP password you provided seems to have expired.
Greetings,
Ralf
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