Keeps crashing

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10 months 2 days ago #6161 by TimRobson
TimRobson replied the topic: Keeps crashing
We need your fcpxml to look at the sample rate information, as per my last post.

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10 months 2 days ago #6159 by jjstanley26
jjstanley26 replied the topic: Keeps crashing
attached
Attachments:

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10 months 2 days ago #6158 by jjstanley26
jjstanley26 replied the topic: Keeps crashing
Hello

Exactly what do you need me to post?
Is there a customer service number?

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10 months 4 days ago #6152 by TimRobson
TimRobson replied the topic: Keeps crashing
Looking at the message at the end of the post there is something a bit odd about the sample rate shown for a clip in the FCPXML, can you post it here so that I can take a look at it please?

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10 months 4 days ago #6150 by jjstanley26
jjstanley26 created the topic: Keeps crashing
Hello

I've tried 10 times to covert from FCPX 10.4 and even with override X2Pro keeps crashing. Ive tried several different things ton avail. Im in a rush and need this done asap..

Process: X2Pro Audio Convert [2890]
Path: /Applications/X2Pro Audio Convert.app/Contents/MacOS/X2Pro Audio Convert
Identifier: com.MarquisBroadcast.X2Pro-Audio-Convert
Version: 4.0.32 (162)
App Item ID: 501688639
App External ID: 823801988
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: X2Pro Audio Convert [2890]
User ID: 501

Date/Time: 2018-01-15 10:55:43.379 -0800
OS Version: Mac OS X 10.12.6 (16G29)
Report Version: 12
Anonymous UUID: D53E6167-A84A-7067-BB96-447B36AE04A0

Sleep/Wake UUID: 1A594801-7CE4-4339-A619-C562DD466887

Time Awake Since Boot: 21000 seconds
Time Since Wake: 5600 seconds

System Integrity Protection: enabled

Crashed Thread: 3 Dispatch queue: MultiThreaded Task Queue

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Application Specific Information:
*** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '*** -[AVAssetReaderTrackOutput initWithTrack:outputSettings:] Invalid value 3000.00 for AVSampleRateKey; sample rate must be between 8.0 and 192.0 kHz inclusive'
terminating with uncaught exception of type NSException
abort() called

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