Failed to open media file

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2 months 3 weeks ago #7378 by Daniel Beasley
Daniel Beasley replied the topic: Failed to open media file
Hi Versus,

The short answer is a no. The long answer is, we would like to update the X2Pro workflow to add support for Canon MXFs but we are unable to do so ourselves, this is because we use Apples AVFoundation and it currently doesn't support CRM files/fully support all MXFs. For us to be able to work with Canon files we would need Apple to update AVFoundation with support for Canon files, or for Canon themselves to release an SDK which we could download and build into X2Pro.

If its possible we would like you and anyone reading this to send a request to Apple asking them to provide support. Hopefully the more people that do this will increase our chances at getting full support. Apologies for not being able to fully support MXFs. If you would like a refund you can send a request to Apple and they will happily sort one out.

Kind regards,

Daniel

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2 months 3 weeks ago #7376 by Versus
Versus replied the topic: Failed to open media file
Has the X2PRO workflow when it comes to MXFs been updated yet? I'm currently encountering these issues using FCPX 10.4.8 and X2PRO 4.4.3. We shot solely on a Canon C300 which shoots MXFs and I'm encountering the same error message of "failed to open media file". MXFs are a standard format utilized by some very prevalent cameras, did we really just spend $150 on an app that won't work for us? And if so, you should really mention on your web page that X2PRO isn't compatible with MXFs, it's literally the whole reason i bought this. We cut a 22min pilot and transcoding each audio file would be a nightmare.

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9 months 5 days ago #7168 by frenky
frenky replied the topic: Failed to open media file
ok, thanks for investigating!
i mean, we already used mxf-files in the past years without bigger problems from canon C200 and sony fs7, which are quite common .. hopefully future will show any progress ..

all the best

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9 months 6 days ago #7167 by Daniel Beasley
Daniel Beasley replied the topic: Failed to open media file
The problem comes down to the file being an mxf file. We use AVFoundation to be able to read media files. So we rely on its ability to read/understand these clips in order for us to work with them. Apples AVFoundation struggles with a lot MXF files so that is why we are failing to extract the audio from your xml. The only thing I can suggest is to transcode the mxf files, which will then work with X2Pro.
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9 months 2 weeks ago #7155 by frenky
frenky replied the topic: Failed to open media file
hello again,

sorr' for my delay, we hope u are able to find something ..
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9 months 3 weeks ago #7146 by Daniel Beasley
Daniel Beasley replied the topic: Failed to open media file
We use Apples AVFoundation in X2Pro. It seems that AVFoundation doesn't have great support for MXF files.

Would you be able to open your console, run your XML through X2Pro again and then send us a copy of your console? Hopefully we will be able to confirm the issue.

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10 months 1 day ago #7145 by frenky
frenky replied the topic: Failed to open media file
hello daniel,

yes sure, i did check in the preferences/media locations
all the used files are in this directory .. hm ..

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10 months 1 day ago #7144 by Daniel Beasley
Daniel Beasley replied the topic: Failed to open media file
Does your machine/X2Pro have access to "file:///Volumes/FlowRage1/Rohmaterial/Tolle Tiere 2019/01 VIDEO /07_Tolles fuer Tiere/"?

If your machine can browse it still, go into the X2Pro preferences (CMD + ,) and add the location in the media locations tab and see if that helps.

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10 months 2 days ago #7142 by frenky
frenky created the topic: Failed to open media file
hello,

we're using X2pro in the 3rd year now, worked almost fine all the time,
but this year we upgraded to mac os high sierra and fcpx 10.4.4
so there is fcpxml 1.7 or 1.8

the problem this year, we have lots of files which failed to open, also old files from the past?
and also files missing in the generated aaf file, which was NOT reported??

in the attachment is the xml and report

what can we do?? pls help!

best regards
frenk
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