Multichannel clips not exporting audio

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1 day 19 hours ago #7485 by James Carrick
James Carrick replied the topic: Multichannel clips not exporting audio
Dear Helge,

have forwarded ftp details.

many thanks

James

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1 day 19 hours ago #7484 by James Carrick
James Carrick replied the topic: Multichannel clips not exporting audio
Dear Helge,

have forwarded ftp details.

many thanks

James

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3 days 16 hours ago - 1 day 19 hours ago #7482 by fellesmedia@gyro.no
fellesmedia@gyro.no replied the topic: Multichannel clips not exporting audio
Hi, James, what email should I send the files to ? you can reach me at ...
Last Edit: 1 day 19 hours ago by James Carrick.

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5 days 13 hours ago #7481 by James Carrick
James Carrick replied the topic: Multichannel clips not exporting audio
Dear felles

Do you have a sample XML and source clip that demonstrates this, if so would you be able to make these available to us to investigate.

Many thanks

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1 week 19 hours ago #7471 by fellesmedia@gyro.no
fellesmedia@gyro.no replied the topic: Multichannel clips not exporting audio
I can confirm this. Right now I have to use vordio to get files out...

My problem is related to muted channels on the clip.

I have Sony FS-7 with 8 ch. If I only use 2 channel (the rest is removed on import), and then mute ch1 to use only ch2... the AAF will fail.
If I leave all on, then it works.

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6 months 6 days ago #7389 by Daniel Beasley
Daniel Beasley replied the topic: Multichannel clips not exporting audio
Hi Bcahill,

Unfortunately we are unable to work with Canon files. We use Apples AVFoundation and it currently doesn't support CRM files/fully support all MXFs. For us to be able to work with Canon files we would need Apple to update AVFoundation with support for Canon files, or for Canon themselves to release an SDK which we could download and build into X2Pro. As for a workaround, the best thing to do is to convert the files to a simple format that AVFoundation supports (converting with quicktime is an easy option).

Apologies for the inconvenience.

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6 months 1 week ago #7388 by bcahill009
bcahill009 replied the topic: Multichannel clips not exporting audio
I believe I am having a similar problem with the audio coming from the Canon c500 Mark II. This is the error I'm getting:

Writing AAF file
Adding assets to AAF file
Adding essence for asset [A001C018_2002211Q_CANON] to AAF file
Opening audio extractor for portion 0 of asset [A001C018_2002211Q_CANON]
Failed to initialise audio extractor with default bit depth of 16
Error Setting up for audio extraction (Cannot Open)

Suggestion: Does this movie contain an unsupported audio format ?

No AAF file has been generated.
X2Pro Audio Convert 4.4.3

What are my options to work around this? Thanks
The following user(s) said Thank You: gPavloudis

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6 months 1 week ago #7387 by Daniel Beasley
Daniel Beasley replied the topic: Multichannel clips not exporting audio
Hi Keegan,

Can you forward us your xml file and the .txt file that was created alongside the AAF?

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6 months 1 week ago #7386 by Keegan
Keegan created the topic: Multichannel clips not exporting audio
Exporting a project that uses video with multi. channel audio the tracks come into protools and Logic Pro blank. The XML imports fine back into FCPX the problem is in the AAF creation.
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