AAF Delay

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1 month 3 weeks ago #7881 by James Carrick
James Carrick replied the topic: AAF Delay
Hi fcpxaudio

Sorry to hear that, we are more than happy to look into the issue you are having, but regardless Apple should have refunded you when you asked them, I have never heard of them not, until now.

I will pop you details of an ftp site to upload the FCPXML and the AAF, if you are ok for us to look at it.

Best Regards

James

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1 month 3 weeks ago #7880 by fcpxaudio
fcpxaudio created the topic: AAF Delay
Hello,

I hope this finds you well.

I purchased the LTE version and then the Pro Version from the App Store to export a 1 hour FCPXML to AAF.

Unfortunately when I sent it to the studio they told me it was completely out of sync to the vision. The engineer wondered if it's because we added handles to the audio and it had pushed everything along.

The job was so urgent I ended up round tripping through Resolve without handles to meet the deadline, after which I asked Apple for a refund of X2 which they refused.

So if I have to keep the software, can I please be advised on how we might fix the issue?

Thanks so much, let me know what info or files you need.

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