X2Pro Unexpectedly Quits after Starting Conversion

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1 month 15 hours ago - 1 month 15 hours ago #8201 by av101773
av101773 replied the topic: X2Pro Unexpectedly Quits after Starting Conversion
On updating to version 4.5.10 my AAFs are now not working. And the application quits after trying to make an AAF.
My previous version of 4.5.7 worked perfectly.

Can you please help. Urgent!

Thank you.
Last Edit: 1 month 15 hours ago by av101773.

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1 month 17 hours ago #8200 by Castiel
Castiel replied the topic: X2Pro Unexpectedly Quits after Starting Conversion
4.5.7 is working perfectly for me right now.
Thanks!

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1 month 17 hours ago #8199 by Daniel Beasley
Daniel Beasley replied the topic: X2Pro Unexpectedly Quits after Starting Conversion
Thank you, we have made 4.5.7 available again on our FTP server for you to download and use. We are working on reverting the Appstore upgrade back to this version until the issue is resolved.

Thank you for your patience whilst we resolve this.

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1 month 17 hours ago #8196 by Castiel
Castiel replied the topic: X2Pro Unexpectedly Quits after Starting Conversion
The previous build to the latest update.

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1 month 17 hours ago #8195 by Daniel Beasley
Daniel Beasley replied the topic: X2Pro Unexpectedly Quits after Starting Conversion
Apologies for the issues, we are currently looking into the problem. Do you know what version of X2Pro you were running before you upgraded?

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1 month 18 hours ago #8194 by Castiel
Castiel replied the topic: X2Pro Unexpectedly Quits after Starting Conversion
Get the same error with the previous build...
I am with a serious problem right now..
I need to be able to export this AAFs.

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1 month 18 hours ago #8192 by Daniel Beasley
Daniel Beasley replied the topic: X2Pro Unexpectedly Quits after Starting Conversion
Hi Castiel,

I have responded to your email, you should be all good to go!

If you have any further issues please let us know.

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1 month 18 hours ago #8190 by Castiel
Castiel replied the topic: X2Pro Unexpectedly Quits after Starting Conversion
Hi Daniel I sent over my host ID by mail , waiting on that license activation , sorry to pressure you guys , but I am on tight corner over here , have people waiting on those AAFs.
Thanks!

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1 month 19 hours ago #8188 by Daniel Beasley
Daniel Beasley replied the topic: X2Pro Unexpectedly Quits after Starting Conversion
I have emailed you as well.

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1 month 19 hours ago #8187 by Castiel
Castiel replied the topic: X2Pro Unexpectedly Quits after Starting Conversion
Can I have access to the previous build as well, really need to export this for sound turnover, in a big jam right now .
Thanks

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1 month 19 hours ago #8186 by Daniel Beasley
Daniel Beasley replied the topic: X2Pro Unexpectedly Quits after Starting Conversion
Hi Moondust,

I will email you some details on how to get temporary access to a previous build of X2Pro.

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1 month 19 hours ago #8185 by Castiel
Castiel replied the topic: X2Pro Unexpectedly Quits after Starting Conversion
I upgraded to v 4.5.10 and now when I start the conversion the app quits after inspecting the file. I've tried XML 1.10 and 1.9 from FCP and still same problem

I have this exact same problem , when can we expect the uptade to hit the app store...
Thanks!!!

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1 month 20 hours ago #8184 by Moondust
Moondust replied the topic: X2Pro Unexpectedly Quits after Starting Conversion
I am having the same issue with v4.5.10. After choosing the destination, then the FCPXML and then clicking Start, the progress dialog appears showing it's Inspecting and gets through a few items and then Unexpectedly Quits.

I have a feature film audio export to deliver. Can you help?

Monterey 12.3.1
FCP 10.6.1

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1 month 20 hours ago #8183 by Moondust
Moondust replied the topic: X2Pro Unexpectedly Quits after Starting Conversion
I am having the same issue with v4.5.10. After choosing the destination, then the FCPXML and then clicking Start, the progress dialog appears showing it's Inspecting and gets through a few items and then Unexpectedly Quits.

I have a feature film audio export to deliver. Can you help?

Monterey 12.3.1
FCP 10.6.1

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1 month 20 hours ago #8181 by James Carrick
James Carrick replied the topic: X2Pro Unexpectedly Quits after Starting Conversion
Hi Terry

Many thanks for that, it looks like we are able to create the same error back in the lab, its with development now and we should have a build to test soon.

Yours Sincerely
James

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