X2Pro LE Keeps Crashing

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3 weeks 1 day ago #8479 by Daniel Beasley
Daniel Beasley replied the topic: X2Pro LE Keeps Crashing
Hi,

I will email you some details.

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3 weeks 1 day ago #8478 by Fishy B
Fishy B replied the topic: X2Pro LE Keeps Crashing
I'm not getting the text files...I used to on previous versions

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3 weeks 1 day ago #8477 by TimRobson
TimRobson replied the topic: X2Pro LE Keeps Crashing
The greyed out bits are Pro features so not available in LE.

If you get the option to send reports to Apple that's all that we need.

It would be really good to know whether you used the 4.5.12 version, if you have not deleted the text files from converting XMLs they will detail the version used and if any of them was successfully converted in 4.5.12 that info would be very helpful.

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3 weeks 1 day ago #8476 by Fishy B
Fishy B replied the topic: X2Pro LE Keeps Crashing
Note I am not getting console report data and this is greyed out in my preferences
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3 weeks 1 day ago #8475 by Fishy B
Fishy B replied the topic: X2Pro LE Keeps Crashing
Hi Tim I am running X2PROLE on two Macs 2017 iMac and 2021 Mac Book Pro. I am having the same issue with both. I will run conversion on both and send reports to Apple. Not to sure about if I ran 4.5.12 before upgrading to 4.5.13 I know that it was working sweetly until 18/10/2022.

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3 weeks 2 days ago #8472 by TimRobson
TimRobson replied the topic: X2Pro LE Keeps Crashing
I have 2 requests, firstly can you run a conversion and when it crashes send the report to Apple, this will get sent to us to look into. Secondly, can you confirm whether you used 4.5.12 before upgrading to 4.5.13 or did you upgrade from an earlier version (which?) directly to 4.5.13?

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3 weeks 2 days ago #8471 by TimRobson
TimRobson replied the topic: X2Pro LE Keeps Crashing
We have seen a crash where an XML is open and the preferences are then closed but this sounds different. If you can send over the console report data for that crash then it would be helpful.

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3 weeks 2 days ago #8470 by Fishy B
Fishy B replied the topic: X2Pro LE Keeps Crashing
Hi Tim thanks for the reply. Yes I am on version 4.5.13 which I updated from the app store on two computers. App starts to process then crashes and give Apple Crash report attached.
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3 weeks 3 days ago #8468 by TimRobson
TimRobson replied the topic: X2Pro LE Keeps Crashing
Can you confirm that you have updated to the latest version on the app store, can you post any console or app information logged please?

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3 weeks 3 days ago - 3 weeks 3 days ago #8467 by Fishy B
Fishy B replied the topic: X2Pro LE Keeps Crashing
I have been using X2ProLE for a few years quite happily and have started having the same problem. Any help greatly appreciated. I see quite a few users had the issue start with the new version the same as me. Could you send a link to old version or beta repaired. Right in the middle of an international release.
Last Edit: 3 weeks 3 days ago by Fishy B.

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1 month 1 day ago #8449 by James Carrick
James Carrick replied the topic: X2Pro LE Keeps Crashing
Hi Sam,

Have sent you a mail to download a RLM version, while we investigate the crashes.

Yours Sincerely

James

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1 month 2 days ago #8448 by Sam Needham
Sam Needham replied the topic: X2Pro LE Keeps Crashing
Just had a look at the last export I did prior to crashing issues. The version I did that with was: X2ProLE Audio Convert 4.5.12 according to the text file along with the AAF.

I'm now on X2ProLE Audio Convert 4.5.13 I believe. Any chance I can go back a version?

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1 month 2 days ago #8447 by Sam Needham
Sam Needham created the topic: X2Pro LE Keeps Crashing
Hey there,

I use X2Pro almost weekly and very rarely have any issues. Until now.

The app keeps on crashing, regardless of what kind of XML I upload (current/previous etc). I've reinstalled the app, updated the OSX, restarted the iMac several times to no avail.

I've also tried exporting an older XML that did work no problem a couple of weeks ago, and that also crashed it.

Any ideas? Needing to export XML to AAF tomorrow at the latest. Crash report also attached.

Thanks
Sam
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