X2ProLE upgrade (in app purchase) not working

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Clive
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9 years 9 months ago #1838 by Clive

Clive replied the topic: X2ProLE upgrade (in app purchase) not working

Graeme,
It's all sorted now after an online chat with iTunes support! Apparently they made some changes to our account & we then had to wait for 30 minutes before logging in to the app store.

Thanks for your help & enjoy your birthday.

Clive

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Graeme Robinson
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9 years 10 months ago #1837 by Graeme Robinson

Graeme Robinson replied the topic: X2ProLE upgrade (in app purchase) not working

Well spotted! Thanks.

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9 years 10 months ago #1836 by Clive

Clive replied the topic: X2ProLE upgrade (in app purchase) not working

Graeme,
I haven't but I'll try that next. Also Happy Birthday!

Cheers

Clive

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Graeme Robinson
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9 years 10 months ago #1834 by Graeme Robinson

Graeme Robinson replied the topic: X2ProLE upgrade (in app purchase) not working

I'm not sure what the problem is then.

Have you tried contacting iTunes support like the message suggests? If not:

Go to http://www.apple.com/support/itunes/ww
Click on your country's flag
Click on the Contact Support at the bottom of the left-hand column
Click on Contact iTunes Store Support on the right-hand side of the page
Click on Purchases, Billing & Redemption

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Clive
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9 years 10 months ago #1832 by Clive

Clive replied the topic: X2ProLE upgrade (in app purchase) not working

Hi Graeme,
My card hadn't expired although it does at the end of February. I've just tried another card & that still gives the same error message.

Thanks

Clive

Clive

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Graeme Robinson
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9 years 10 months ago #1831 by Graeme Robinson

Graeme Robinson replied the topic: X2ProLE upgrade (in app purchase) not working

Just a thought, but it's not something like your card details stored with apple have expired, is it?

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9 years 10 months ago #1830 by Clive

Clive replied the topic: X2ProLE upgrade (in app purchase) not working

Hi Graeme,
Thanks for the quick response. I've tried deleting the app & downloading it again but I still get the following error message:
Your Purchase Could Not Be Completed. For assistance, contact iTunes Support at www.apple.com/support/itunes/ww/ .

Cheers

Clive

Clive

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Graeme Robinson
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9 years 10 months ago #1829 by Graeme Robinson

Graeme Robinson replied the topic: X2ProLE upgrade (in app purchase) not working

The in-app-purchase to upgrade X2ProLE should work in version 2.5.1

Can you try deleting the app and downloading it again from the app store?

If that doesn't work, can you please tell me what the exact error message is?

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9 years 10 months ago #1828 by Clive

Clive replied the topic: X2ProLE upgrade (in app purchase) not working

Graeme,
We are currently using the LE version 2.5.1 & want to upgrade to the full version but the in app purchase fails to complete giving a message that it is unable to complete so can you please let me know how I can get the upgrade to work.

Many thanks

Clive

Clive

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Graeme Robinson
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9 years 10 months ago #1788 by Graeme Robinson

Graeme Robinson replied the topic: X2ProLE upgrade (in app purchase) not working

X2ProLE v2.5.1 is now available for download from the Mac App Store. This version contains a fix that enables the Pro upgrade to work properly again.

Sorry for any inconvenience caused.

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Graeme Robinson
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9 years 10 months ago #1761 by Graeme Robinson

Graeme Robinson replied the topic: X2ProLE upgrade (in app purchase) not working

Dominique,

I have emailed you directly to help get you up and running with the Pro features.

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9 years 10 months ago #1760 by Dominique

Dominique replied the topic: X2ProLE upgrade (in app purchase) not working

The upgrade i send you another text with my purchase ticket i don't use very often the soft but it's the first time i came back before the upgrade i can't choose setting like ref waves and trim

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9 years 10 months ago - 9 years 10 months ago #1759 by Dominique

Dominique replied the topic: X2ProLE upgrade (in app purchase) not working

Hi
I'm french so sorry for my poor english
I' buy the upgrading of X2PRO in may and it's work very well
But now i just have the light soft
How it's possible
I have to send some waves to my music editor
How can i do
Please help me
I send you the receipts of itunes store
thx

Last Edit: 9 years 10 months ago by Graeme Robinson. Reason: Removed app store receipt screen grab (It was genuine)

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Graeme Robinson
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9 years 10 months ago #1758 by Graeme Robinson

Graeme Robinson replied the topic: X2ProLE upgrade (in app purchase) not working

Dominique wrote: Hello me too my X2PRO not working now

Do you mean the upgrade isn't working, or do you have a different problem?

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9 years 10 months ago #1757 by Dominique

Dominique replied the topic: X2ProLE upgrade (in app purchase) not working

Hello me too my X2PRO not working now

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