Failed to open audio extractor-Error Opening asset

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4 years 1 month ago #1793 by Graeme Robinson
Graeme Robinson replied the topic: Failed to open audio extractor-Error Opening asset
Oh, I see. I got your email with a link to a file on iCloud. Downloading now.

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  • If you seeing the error message "not a WAV file or too many audio channels", please read this explanation

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4 years 1 month ago #1791 by Graeme Robinson
Graeme Robinson replied the topic: Failed to open audio extractor-Error Opening asset
An email of that size will be rejected.

107MB is not too large for our FTP server. Why do you think that it is too large? Were you using FileZilla?

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4 years 1 month ago #1790 by LOPG
LOPG replied the topic: Failed to open audio extractor-Error Opening asset
The file is too large to upload to your server. I will attempt to email it toy uo.

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4 years 1 month ago #1789 by Graeme Robinson
Graeme Robinson replied the topic: Failed to open audio extractor-Error Opening asset
OK, can you let us take a look at that file?

I'll send you FTP details via email

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4 years 1 month ago #1785 by LOPG
LOPG replied the topic: Failed to open audio extractor-Error Opening asset
No, it doesn't. But all of the rest in this folder do...

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4 years 1 month ago - 4 years 1 month ago #1784 by Graeme Robinson
Graeme Robinson replied the topic: Failed to open audio extractor-Error Opening asset
OK, can you Ctrl+Click one of those clips in the timeline and select "Reveal in Browser", then Ctrl+Click the clip in the browser and select "Reveal in Finder".

A finder window will open. Does the icon for this file have a small black arrow in the bottom left?

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Last Edit: 4 years 1 month ago by Graeme Robinson.

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4 years 1 month ago - 4 years 1 month ago #1783 by LOPG
LOPG replied the topic: Failed to open audio extractor-Error Opening asset
Nope, all media is online and connected.By the way, I appreciate your efforts in helping me thus far!
Last Edit: 4 years 1 month ago by LOPG.

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4 years 1 month ago #1782 by Graeme Robinson
Graeme Robinson replied the topic: Failed to open audio extractor-Error Opening asset
From looking at your FCPXML, you appear to be using the mov file at:
  • 00:02:04:04.00
  • 00:02:04:00.61
I have attached a screen grab with the two clips highlighted.

Can you check in your project whether the clips are offline?

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Attachments:

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4 years 1 month ago #1781 by LOPG
LOPG replied the topic: Failed to open audio extractor-Error Opening asset
What would a solution to this problem be?

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4 years 1 month ago #1780 by Graeme Robinson
Graeme Robinson replied the topic: Failed to open audio extractor-Error Opening asset
If the file was somewhere else then it is possible that is the problem; X2Pro only knows where to look for the mov file because FCP X puts the location of the file in the fcpxml.

FCP X put that folder in the FCPXML. If the file isn't there, X2Pro can't open it.

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4 years 1 month ago #1779 by LOPG
LOPG replied the topic: Failed to open audio extractor-Error Opening asset
It was somewhere else. The file is 107MB. Let me know of any alternative way to send it

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4 years 1 month ago #1778 by Graeme Robinson
Graeme Robinson replied the topic: Failed to open audio extractor-Error Opening asset
When you found it via the search, was it in the fcpbundle folder or somewhere else?

If we found another way of you getting the file to us, would that be possible, or it is very large (e.g. hundreds of MBs?)

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  • If you seeing the error message "not a WAV file or too many audio channels", please read this explanation

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4 years 1 month ago #1777 by LOPG
LOPG replied the topic: Failed to open audio extractor-Error Opening asset
I wasn't able to locate the file via the fcpx bundle and opening package contents, however by searching the file name I've found it and opened it in QTP7. The file is too large to attach.

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4 years 1 month ago #1776 by Graeme Robinson
Graeme Robinson replied the topic: Failed to open audio extractor-Error Opening asset
I am not suggesting that you create a mov file; I'm trying to get you to investigate one of the mov files that you have used in your project.

In your first post, you pasted an error message that contained the line:

Error Opening asset (/Volumes/CDL_Master/CDL_MasterHD_01/CDL_MasterFolder_FCPX/CDL E2C part 2 Prepped.fcpbundle/CDL_Lake Eastern/Original Media/2014-03-02 17_35_54 (id).mov) with QuickTime (The file is not a movie file.) [-2048] []


This line is saying that X2Pro is unable to extract audio from a mov file
  • Called: "2014-03-02 17_35_54 (id).mov"
  • In the folder: "CDL_MasterHD_01/CDL_MasterFolder_FCPX/CDL E2C part 2 Prepped.fcpbundle/CDL_Lake Eastern/Original Media/"
  • On a drive called: "CDL_Master"

One of the folders in that path (CDL E2C part 2 Prepped.fcpbundle) may appear in finder as if it is a file, but it is possible to open it as a folder in Finder by right clicking (or CTRL+clicking) on it and selecting "Show Package Contents".

This mov file is the one that I have been asking you to try playing in QuickTime Player 7.
  1. Are you able to find that file and try playing it in QuickTime Player 7?
  2. How large is that file? Is is too large to send to us?

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  • If you seeing the error message "not a WAV file or too many audio channels", please read this explanation

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4 years 1 month ago #1775 by LOPG
LOPG replied the topic: Failed to open audio extractor-Error Opening asset
I'm not sure which .mov file you're referring to. I'm trying to export a project consisting of many, many .mov files and a lot of separate audio files into an .xml to convert it, correct? Are you suggesting I play out the project to an .mov to attach it here?

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