destination folder error
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9 years 4 months ago #2210
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X2Pro Support
Forum replied the topic: destination folder error
This looks like a problem with the operating system, I think that you will need to either do the conversion using your MacBook or get the problem sorted out. Sorry we can't help more.
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- wandjina
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9 years 4 months ago #2208
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X2Pro Support
Forum replied the topic: destination folder error
The errors in there all suggest that the problem is a security error with your system, the application sandboxing is not being allowed to select folders by the Operating System. This is not an application problem. What version of X2Pro do you have installed?
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9 years 4 months ago #2202
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X2Pro Support
Forum replied the topic: destination folder error
X2Pro works with all current versions of FCP-X so there should not be a problem running it on your macbook. You should upgrade to the latest X2Pro version from the App store if it is not already the latest. The System console is just that, the system console, built in to OSX, it can be found in Applications>Utilities.
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9 years 4 months ago #2201
by wandjina
wandjina replied the topic: destination folder error
What is running the OSX system console, where do I do that?
I tried X2PRO on my MacBook also and there is does work. Unfortunately, I can not use that because It has a newer version of FCP and they don't work together. So I have to try it from my Mac Pro.
I tried X2PRO on my MacBook also and there is does work. Unfortunately, I can not use that because It has a newer version of FCP and they don't work together. So I have to try it from my Mac Pro.
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9 years 4 months ago #2200
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X2Pro Support
Forum replied the topic: destination folder error
Run the OSX system console, make sure that you are viewing all messages, clear the display, run X2Pro and try to add the media location and the destination so that you see the error messages and then copy the full text output from the console (File>Save a copy as) and upload the file that it creates.
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9 years 4 months ago #2197
by wandjina
wandjina replied the topic: destination folder error
I'm sorry, but it doesn't work. I per mission to write to the folder. I get the same error warning when I try to add a media directory or a destination folder.
See the attachment.
Thanks,
Erwin
See the attachment.
Thanks,
Erwin
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- Jeremy Norwood
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9 years 4 months ago #2192
by Jeremy Norwood
Jeremy Norwood replied the topic: destination folder error
Hello,
Does your user have permissions to write to the folder that you are trying to select as your destination folder?
If so, then can you try to select the folder again using the "Browse..." button inside the X2Pro application window?
If you get an error again, take a screen capture of the error and open the Mac Console and copy and send to me any of the details from around the time of the error for the X2Pro application that is in the log.
Does your user have permissions to write to the folder that you are trying to select as your destination folder?
If so, then can you try to select the folder again using the "Browse..." button inside the X2Pro application window?
If you get an error again, take a screen capture of the error and open the Mac Console and copy and send to me any of the details from around the time of the error for the X2Pro application that is in the log.
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